Team Leader - Customer Experience

Shipco Transport Inc.; Pune District; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Exciting Work Culture

Innovative Logistics

Growth Opportunities

Competitive Compensation

Awards and Recognition

Job summary

Shipco Transport Inc. is looking for a Team Leader in Customer Experience based in Pune, India. The role involves managing a dedicated team to ensure exceptional customer service and driving client success. Candidates should hold a bachelor’s degree and possess 4-7 years of experience, with at least 2 years in a people management position. Shipco offers a collaborative environment, competitive compensation, and growth opportunities, aligning with innovative logistics solutions.

Qualifications

• 4-7 years of experience, with at least 2 years in a People Management role.
• Must be willing to work all shifts in a multicultural environment.
• Strong ability to work under pressure and meet deadlines.

Responsibilities

• Manage a team providing quality customer service.
• Assist in monitoring performance metrics and conducting team huddles.
• Guide colleagues on accurate task execution.

Skills

People Management

Problem Solving

Communication

Time Management

Innovation

Education

Bachelor's degree

Job description

Team Leader - Customer Experience

Department: Operations

Employment Type: Full Time

Location: Pune

Description

Are you passionate about driving client success and building lasting relationships? We are seeking a motivated and skilled Customer Experience to join our team. In this role, you’ll excel at managing teams that are involved in handling customer inquiries, supporting business growth, and ensuring client satisfaction through exceptional service and clear communication. A strong focus on achieving challenging goals with dedication and effort is essential in this role.

What You'll Do…

• Team Leader position is responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem solving.
• Assist in monitoring the queues/pipeline, conducting huddles/refreshers on updates /subject matter, assist the team with any process-related queries.
• Develop/Maintain proficiency in his or her subject and guide other colleagues on the tasks to ensure the output is accurate.
• Engage in Production from time to time to stay abreast of the knowledgebase and ever-changing process dynamics.
• To accept direction/responsibility and maintain performance levels as per the Key Performance Indicators (KPI) assigned by the organisation.
• Consults with others on problems and activities; collects information from a range of sources to assist and guide job activities; asks effective questions to obtain information to help him/her perform their job.
• Aggressively pursues challenging goals and objectives; strong will to put in considerable time and effort to accomplish objectives; takes a highly focused, goal driven approach toward work.
• Invests time and resources into building the capabilities of team members; helps people define career goals and establish development plans to achieve them; gives people constructive, developmental feedback and advice.

What You’ll Need…

This opportunity is suitable for proactive talents with good innovative skills and has met the following requirements:

• At least a bachelor’s degree in any stream.
• 4-7 years of experience with a minimum of 2 years in People Management role.
• Must be willing to work in all shifts and multicultural working environment.
• Experience of transition handling is preferred.
• Ability to perform multiple tasks concurrently and meet deadlines.
• Demonstrate attitude for learning/innovation and apply to solve problem in system.
• Able to work under pressure, positive attitude towards teamwork and good responsibility.
• Travel overseas may be required on occasion as per business need.

Here’s What We Offer …

At Shipco-IT, we pride ourselves on our vibrant and supportive culture.

• Exciting Work Culture: Join our friendly, supportive team and start making a difference from day one
• Innovate Logistics: Help improve global efficiency and shape the future of logistics
• Collaborative Environment: Work with leaders in the industry in a creative and open culture
• Growth Opportunities: Reach your full potential with abundant professional and personal development options
• Competitive Compensation: Earn a salary that reflects your skills and expertise
• Awards and Recognition: For outstanding performance or significant contributions to the company's success

Join Shipco-IT and be part of a team that’s shaping the future of the transportation and logistics industry.

Visit us at www.shipco-it.com / www.shipco.com follow us on LinkedIn