Team Leader - Client Services

cFIRST; Mumbai, Ahmedabad District, Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

cFIRST in Mumbai is seeking a Sr. Team Leader - Client Service to oversee a team of client service executives, ensure delivery of client projects, and build strong client relationships.

You will mentor the team, drive client satisfaction, and contribute to business growth, with a focus on leadership, strategic thinking, and cross-functional collaboration. 7+ years of experience in client servicing with at least 3 years in a supervisory role is preferred, along with strong negotiation and

Qualifications

• Bachelor's degree in Business or related field.
• 7+ years of client servicing experience with 3+ years in a supervisory role.
• Proven track record in managing client accounts and leading teams.
• Strong leadership, communication, and negotiation skills.

Responsibilities

• Lead and manage a team of client service executives, providing guidance, coaching, and performance feedback.
• Act as escalation point for client concerns, ensuring swift resolution and trust.
• Oversee client accounts, ensuring projects are delivered on time, within scope, and to high quality standards.
• Conduct regular client meetings, reviews, and presentations to strengthen relationships and identify growth opportunities.
• Collaborate with cross-functional teams to deliver integrated solutions tailored to client needs.
• Monitor team performance, set goals, and ensure alignment with organizational objectives.
• Contribute to process improvements and best practices in client servicing.

Skills

Leadership

Communication

Negotiation

Client Relationships

Strategic Thinking

Mentoring

Education

Bachelor's degree in Business

Job description

Job Summary

Role: Sr. Team Leader

Dept: Client Service

Experience: 7+ years

About the Role

As a Sr. Team Leader - Client Service, you will oversee a team of client service executives, ensure seamless delivery of client projects and foster strong relationships. This role requires leadership, strategic thinking, and the ability to guide both clients and team members toward success. You ll be responsible for driving client satisfaction, mentoring your team, and contributing to business growth.

Key Responsibilities

• Lead and manage a team of client service executives, providing guidance, coaching, and performance feedback.
• Act as the escalation point for client concerns, ensuring swift resolution and maintaining trust.
• Oversee client accounts, ensuring projects are delivered on time, within scope, and to the highest quality standards.
• Conduct regular client meetings, reviews, and presentations to strengthen relationships and identify growth opportunities.
• Collaborate with cross-functional teams to deliver integrated solutions tailored to client needs.
• Monitor team performance, set goals, and ensure alignment with organizational objectives.
• Contribute to process improvements and best practices in client servicing.

Qualifications

• Bachelor's degree in Business, or any other related field.
• 7+ years of experience in client servicing, account management, or customer success, with at least 3 years in a supervisory role.
• Proven track record of managing client accounts and leading teams.
• Strong leadership, communication, and negotiation skills.
• Ability to handle complex client requirements and high-pressure situations with maturity.
• Strategic mindset with a focus on both client satisfaction and business growth.
• A confident leader who can inspire and mentor a team.
• Someone who balances empathy with business acumen.
• A proactive professional who takes ownership of client success.
• Strong collaborator with the ability to influence stakeholders at all levels.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.