Team Leader - Business Excellence

MetLif; Dadri; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

MetLife India is seeking a results-oriented professional for Operational Excellence and Process Improvement. You will lead automation programs, identify inefficiencies, and manage cross-functional initiatives across underwriting, claims, and customer service.

Strong data-driven analysis and clear communication with senior leaders are essential. Responsibilities include developing business cases, KPI definitions, and ensuring realized benefits, while mentoring teams on Power Platform tools and

Qualifications

• 4-7 years in Business Excellence / Process Improvement / Automation.
• Identify process gaps and apply structured root cause analysis.
• Stakeholder management and cross-functional collaboration.
• Plan, analyze, and drive continuous improvement initiatives.
• Excellent communication, interpersonal, and project management skills.
• Engage with senior leadership and global stakeholders.

Responsibilities

• Lead and implement business excellence initiatives aligned with goals.
• Identify inefficiencies across operations and drive automation.
• Manage end-to-end cross-functional projects including transformation programs.
• Develop business cases, define KPIs, ensure benefits realization.
• Coach teams on power tools and foster a culture of improvement.

Skills

Power BI

SharePoint

VBA

SQL

Python

Generative AI

Tableau

RPA tools

Excel

PowerPoint

Training on automation

Power Platform

Capacity planning

Effort estimation

FTE modeling

Predictive analytics

Tools

Tableau

Power BI

Excel

SharePoint

SQL

Python

RPA tools

Power Platform

Job description

• Power BI (Including DAX - Data Analysis Expressions)
• SharePoint Site
• Working knowledge of VBA scripting, SQL, Python, Generative AI, Tableau, and RPA tools.
• Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Capability to deliver training sessions on automation and Power Platform tools.
• Strong analytical skills include capacity planning, effort estimation, FTE modeling, and predictive analysis.

Functional Requirements

• Experience: 4-7 years in Business Excellence / Process Improvement / Automation.
• Proven ability to identify process gaps and apply structured root cause analysis to deliver sustainable solutions.
• Strong stakeholder management skills with the ability to collaborate, influence, and drive outcomes.
• Ability to plan, analyze, and drive continuous improvement and innovation initiatives.
• Excellent communication, interpersonal, and project management skills.
• Ability to engage with senior leadership, business partners, and global stakeholders.

Process-Specific Skills

• Hands-on experience in creation of tools for:
  • Workflow automation
  • Data extraction and transformation
  • Development of Copilot agents and chatbots
  • Develop intuitive Power BI dashboards incorporating DAX-based calculations
• Ability to drive an efficiency-focused and high-performance work environment.
• Strong collaboration skills across cross-functional teams with diverse requirements.

Soft Skills

• Excellent verbal, written, and listening skills.
• Strong decision-making capability with a results-oriented mindset.
• Effective negotiation and influencing skills.
• Ability to think creatively and drive innovative problem-solving.
• Strong relationship management with internal and external stakeholders.
• Ability to identify business needs and evaluate alternative solutions.

Key Responsibilities

1. Operational Excellence & Strategy

• Lead and implement business excellence initiatives aligned with organizational goals.
• Identify and eliminate inefficiencies across key operational functions (e.g., underwriting, claims, customer service).
• Manage end-to-end cross-functional projects, including automation and transformation programs.
• Develop business cases, define KPIs, and ensure effective benefits realization and tracking.

3. Process Improvement

• Analyze existing processes to identify gaps and inefficiencies.
• Apply data-driven methodologies to implement optimized solutions.
• Facilitate root cause analysis and corrective/preventive actions.

4. Compliance & Risk Management

• Ensure adherence to regulatory requirements and internal governance standards.
• Identify operational risks and implement mitigation strategies.
• Mentor and coach team members on power tools.
• Foster a culture of innovation, accountability, and continuous improvement.
• Drive collaboration across functions to achieve business objectives.

About MetLife

Recognized on Fortune magazine's list of the \"World's Most Admired Companies\" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - We're inspired to transform the next century in financial services. At MetLife, its #AllTogetherPossible.