Team Leader

Digitide Solutions Limited; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Digitide Solutions Limited in Pune is seeking an experienced Team Leader to guide a skilled team of process experts and drive high-quality outputs. You will identify opportunities for process improvement and implement best practices to align operations with company goals.

You will lead BPM initiatives, monitor KPIs, and foster a collaborative culture with cross-functional teams, coaching staff for career growth and continuous learning.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 5+ years of experience in a team leadership role, preferably in a BPM or operations environment.
• Strong leadership and interpersonal skills with the ability to motivate and inspire a diverse team.
• Excellent problem-solving and analytical skills with a track record of driving process improvements.

Responsibilities

• Lead and manage a team of process experts, providing guidance and support to ensure high-quality outputs.
• Drive process improvement initiatives, identifying areas for optimization and implementing best practices.
• Foster a collaborative and innovative team culture, encouraging open communication and knowledge sharing.
• Conduct regular performance reviews and provide constructive feedback to team members, promoting professional growth.
• Ensure efficient and effective operations by monitoring and analyzing KPIs.
• Stay updated on industry trends and best practices, incorporating new ideas into our process improvement strategies.
• Collaborate with cross-functional teams to align process improvements with overall business objectives.
• Mentor and develop team members, providing opportunities for skill enhancement and career advancement.
• Maintain a positive and supportive work environment, promoting a culture of continuous learning and improvement.

Skills

Team leadership

Process mapping

BPM methodologies

Performance management

Analytical skills

Cross-functional collaboration

Feedback & mentoring

Communication skills

Education

Bachelor's degree in Business Administration/Operations Management

Tools

Process mapping software

Project management platforms

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As the Team Leader, you will be responsible for guiding and motivating a talented team of professionals. Your role is crucial in fostering a collaborative and high-performing environment. You will work closely with team members to understand their strengths and provide constructive feedback, ensuring everyone is aligned with the company's goals. Additionally, you will play a key role in identifying process improvement opportunities and implementing best practices to enhance our operations.

Responsibilities

• Lead and manage a team of process experts, providing guidance and support to ensure high-quality outputs.
• Drive process improvement initiatives, identifying areas for optimization and implementing best practices.
• Foster a collaborative and innovative team culture, encouraging open communication and knowledge sharing.
• Conduct regular performance reviews and provide constructive feedback to team members, promoting professional growth.
• Ensure efficient and effective operations by monitoring and analyzing key performance indicators (KPIs).
• Stay updated on industry trends and best practices, incorporating new ideas into our process improvement strategies.
• Collaborate with cross-functional teams to align process improvements with overall business objectives.
• Mentor and develop team members, providing opportunities for skill enhancement and career advancement.
• Maintain a positive and supportive work environment, promoting a culture of continuous learning and improvement.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum 5 years of experience in a team leadership role, preferably in a BPM or operations environment.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
• Excellent problem-solving and analytical skills, with a track record of driving process improvements.
• Proficiency in process mapping and design, with a solid understanding of BPM methodologies.
• Experience in performance management and the ability to provide constructive feedback.
• Strong communication skills, both written and verbal, with the ability to articulate complex ideas clearly.
• Ability to work collaboratively with cross-functional teams and build effective relationships.
• Proficiency in relevant software and tools, such as process mapping software and project management platforms.
• A proactive and results-oriented mindset, with a passion for continuous improvement and innovation.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 257291
• Job Category Customer Support/Operations | BPM