Team Leader

TP; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

TP in India is seeking a capable Team Leader for a dynamic BPO environment. You will lead a team of professionals to meet business objectives, manage performance, and drive productivity.

The role emphasizes coaching, cross-functional collaboration, data-driven decisions, and fostering an inclusive workplace to boost engagement and retention.

Qualifications

• Proven experience as a Team Leader or similar role in a BPO/Call Centre environment.
• Strong leadership and management skills, with the ability to motivate and inspire team members.
• Excellent communication and interpersonal skills, enabling effective collaboration with employees at all levels.
• Ability to analyze data and make informed decisions to drive business outcomes.
• Strong problem-solving and conflict resolution skills, with the ability to handle challenging situations effectively.
• Experience working in a fast-paced environment, prioritizing multiple tasks and deadlines.

Responsibilities

• Lead and manage a team of professionals to achieve business objectives and goals.
• Develop and implement strategies to improve team performance and productivity.
• Foster a positive and inclusive work environment that promotes employee engagement and retention.
• Provide coaching and training to team members to enhance their skills and knowledge.
• Analyze and resolve complex problems and issues, providing solutions to ensure business continuity.
• Collaborate with cross-functional teams to drive business growth and expansion.

Job description

Roles and Responsibility

• Lead and manage a team of professionals to achieve business objectives and goals.
• Develop and implement strategies to improve team performance and productivity.
• Foster a positive and inclusive work environment that promotes employee engagement and retention.
• Provide coaching and training to team members to enhance their skills and knowledge.
• Analyze and resolve complex problems and issues, providing solutions to ensure business continuity.
• Collaborate with cross-functional teams to drive business growth and expansion.

Job Requirements

• Proven experience as a Team Leader or similar role in a BPO/Call Centre environment.
• Strong leadership and management skills, with the ability to motivate and inspire team members.
• Excellent communication and interpersonal skills, enabling effective collaboration with employees at all levels.
• Ability to analyze data and make informed decisions to drive business outcomes.
• Strong problem-solving and conflict resolution skills, with the ability to handle challenging situations effectively.
• Experience working in a fast-paced environment, prioritizing multiple tasks and deadlines.