Team Leader

Digitide; Chennai District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Digitide is seeking a Team Leader for its CLM International department to oversee a team of customer support representatives delivering service through non-voice channels. You will drive performance, coaching, and day-to-day operations to ensure top quality support for clients.

You will champion process improvements, monitor metrics, and mentor staff to achieve targets while maintaining a culture of service excellence across chat, email, and other channels.

Job description

Job Description

As a Team Leader, you will play a crucial role in our CLM International department, overseeing and guiding a team of customer support representatives. Your primary focus will be to ensure the team delivers exceptional support to our clients through various non‑voice channels. This role requires strong leadership skills, the ability to motivate and develop team members, and a keen eye for process optimization.

Requirements