Team Leader

Digitide; Palwal; On-site; INR 600,000 - 900,000; Full time

Job summary

Digitide in India invites applications for a Team Leader position to guide and inspire a team of Customer Care Executives (CCEs). You will drive high service standards, coach agents, and ensure customer inquiries are resolved effectively.

By mentoring the team and coordinating daily operations, you will foster positive customer relationships and elevate overall satisfaction across touchpoints. Strong communication, leadership, and coaching skills are essential to motivate the team and deliver

Qualifications

• Experience leading a customer care or call center team.
• Strong communication and coaching abilities.

Responsibilities

• Lead and mentor Customer Care Executives (CCEs) to deliver excellent customer service and resolve inquiries effectively.
• Foster positive customer relationships and monitor metrics to improve overall satisfaction.

Skills

Leadership

Mentoring

Customer service

Job description

As the Team Leader, you will play a pivotal role in guiding and inspiring a team of Customer Care Executives (CCEs). Your primary responsibility is to ensure that the CCEs provide exceptional customer service, handle inquiries, and resolve issues effectively. You will be the driving force behind maintaining positive customer relationships and enhancing overall customer satisfaction. This role requires strong leadership skills, excellent communication, and the ability to motivate and mentor team members.

Requirements