Team Lead - U3

Tech Mahindra; Hyderabad; On-site; INR 1,000,000 - 1,800,000; Full time

Benefits offered by this job

2-way transportation

Job summary

Tech Mahindra in Hyderabad invites applications for Team Lead - Operations - U3 to steer a team at HYD, TG office. This WFO role requires 4+ years of experience, with at least 2 years as a Team Lead and managing a team of 8+ members.

The position follows a UK shift (12:00–21:30) with fixed weekend offs, covering operations delivery, performance tracking, and ongoing process improvements.

Qualifications

• Minimum 4+ years of relevant experience in operations.
• At least 2 years as Team Lead, with 8+ direct reports.

Responsibilities

• Line manages several associates for the successful completion of allocated assignments.
• Drive the team to deliver on all agreed SLAs and targets.
• Conduct monthly 1:1s with line reports to review quality, efficiency and timeliness.
• Conduct performance reviews half-yearly and/or yearly.
• Define KPIs and data measurement with managers.
• Create and maintain systems for tracking data and information.
• Monitor leave and attendance for the line reports.
• Deal with HR issues per HR policies for the line reports.
• Coordinate daily operational activities to ensure timely production deliverables.
• Plan, prioritize, allocate, and monitor workloads to meet service level commitments.
• Track task completion, mitigate delays and operational risks.
• Review output volumes, turnaround times, and productivity metrics.
• Act as first point of contact for production-related issues.

Skills

Team leadership

People management

Communication

Mentoring

Education

Bachelor's degree

Job description

Role & responsibilities

We are currently hiring for Team Lead - Operations - U3 to manage a team here in HYD, TG office. (WFO)

Role: Team Lead - Operations - U3

Locations: Hi-Tech City, HYD, TG. 2-way transportation will be provided.

Exp: 4+ years till 8 Years (Min 2 Years as a TL on papers is mandatory and must have exp in handling a team of at least 8 members & above)

Shift: UK shift (12PM till 9:30PM & Fixed week offs on Sat & Sun)

Applicants Specification

Relevant University degree

• Work experience: At least 2-10 years of experience as a Team Lead
• Initial test pass at the interview stage

Knowledge & Experience / Personal Attributes

Supervisory Activities (20%)

• Line manages several associates for the successful completion of allocated assignments
• Drive the team to deliver on all agreed SLAs and targets
• Conduct monthly 1:1s with line reports throughout the year, to ensure team members remain focused on everyday work and annual goals; share quality, efficiency and timeliness reports for the direct reports
• Conduct performance reviews half-yearly and/or yearly, to offer constructive feedback to team members
• Work with the Associate Manager and Assessment Operations Manager (CPAOIL) to define KPIs and how data is measured.
• Create and maintain systems for tracking data and information
• Monitor leave and attendance for the respective line reports
• Deal with HR issues that occur, per HR policies, for the respective line reports

Operational Delivery and Production Management (20%)

• Coordinate and oversee daily operational activities to ensure the timely completion of production deliverables.
• Manage and execute operational and production activities to ensure timely and accurate completion of deliverables.
• Perform production tasks and support business-as-usual activities, particularly during periods of high volume, critical timelines, resource constraints, or operational escalations.
• Plan, prioritize, allocate, and monitor workloads to ensure efficient utilization of resources and adherence to service level commitments.
• Track task completion status, taking proactive action to mitigate delays and operational risks.
• Review output volumes, turnaround times, and productivity metrics, driving actions to improve overall operational performance.
• Act as the first point of contact for production-related issues, providing guidance and resolving operational challenges.
• Maintain business continuity by providing direct production support and cross-functional assistance where required.

Quality Control (20%)

• Analyse trends in data and consider efficiencies and improvements that can be made
• Monitor production process; suggest improvements in process and workflows to enhance efficiency and service quality
• Define production quality and efficiency targets

Documentation (20%)

• Review and update existing Process Flows and Work Instructions periodically or following a change to systems/processes
• Work with trainers/team members to identify areas of improving team documentation so that it becomes more user-friendly and comprehensive
• Participate in a thorough bi-annual documentation review