Team Lead – Subtitling Coordination

Deluxe; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Deluxe is seeking a Team Lead for the Subtitling Coordination team based in Bellandur, Bangalore. You will manage Localization Coordinators, drive performance, and ensure timely project delivery while coordinating with the Translator Support team to optimize capacity for languages.

The role requires a graduate degree, strong English communication skills, and a proactive approach to HR processes, mentoring, and continuous improvement. Night shifts are possible, with office-based work in Bengaluru.

Qualifications

• Must have a graduate degree.
• Excellent command of English (written and spoken).
• Strong time management and problem-solving skills.
• Media industry interest is a plus.

Responsibilities

• Lead and supervise Localization Coordinators.
• Set clear objectives and ensure team alignment with the vision.
• Communicate expectations, goals and feedback regularly.
• Coordinate with Translator Support to manage linguist pool health and capacity.
• Address conflicts promptly and facilitate resolutions.
• Mentor team members and drive performance discussions (1:1s).
• Drive HR processes and support managers on team responsibilities.
• Monitor productivity, volume, leave planning, and continuity planning.
• Provide regular project status updates to management.
• Suggest process improvements for people and workflow efficiency.

Skills

People leadership

English proficiency

Time management

Problem solving

Education

Graduate degree

Job description

As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to‑end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,200 of the most talented and experienced industry individuals worldwide. For more information, please visit www.bydeluxe.com

Position Summary

As a Team Lead in the Subtitling Coordination team, you are responsible for the people management in the team and also for their growth and development. You will also be responsible for scheduling and rescheduling of work internally, team’s utilization and performance and monitoring all projects within your span.

Outcomes and Accomplishments

As a Team Lead in Subtitling Coordination, you will:

• Lead and supervise the Localization Coordinators within your span of control.
• Set clear objectives and ensure each team member aligns with the team’s vision.
• Communicate expectations, goals and feedback to the group regularly and resolve any concerns or issues proactively.
• Is responsible for liaising and collaborating with the Translator Support team regularly to report linguist pool health and plan for capacity for rare languages.
• Identify and address conflicts early, facilitating discussions and finding satisfactory solutions for all parties involved.
• Be responsible for the team’s morale, attrition, development, coaching, and working with team members to clearly communicate their performance, feedback if any, and development areas.
• Conduct timely 1:1s with all coordinators in your span.
• Be responsible for driving HR processes and policies within the team and backing the managers as needed on certain team responsibilities.
• Be responsible for the team’s productivity, volume management, leave planning, business continuity and succession planning.
• Communicate regularly with management regarding project status and any issues that arise with capacity or resources that may impact Client deadlines.
• Need to ensure that process changes shared with the team are clear, PNs are read and adhered to. Act as a liaison between the team and Assistant Managers/Managers.
• Be responsible for scheduling and rescheduling (in case of absenteeism) work for your language group in Subtitling Coordination.
• Monitor email inboxes to ensure that your team adheres to email compliance of timely responses to email sent from community support and freelancers.
• Ensure that all user payments are addressed in a timely manner and that there are none pending to be actioned on by your Coordinators.
• Work closely with the Manager to absorb tasks when the Assistant Manager is on leave.
• Need to drive continuous improvement in the quality of coordination and communication within the team. Suggest ideas for improvement both from a people and process perspective.
• Need to be flexible and proactively help as required in any area of need.
• Mentor the Subject Matter Experts to bring them up to the next level.

Conduct regular team meetings to discuss progress and plan future activities.

Ensure that the team is meeting all project deadlines and goals, as well as participating in all required training sessions.

Generate reports on the team’s performance, track KPIs and SLAs, work with the Assistant Manager to correct issues or negative trends if any, ensure internal reports (e.g., Productivity, Quality, OTD etc.) are maintained and updated regularly.

What You Bring

• Candidate must have a graduate degree.
• Excellent command on English language.
• Good time management skills, excellent problem-solving skills.
• A keen interest in media industry preferred.

Candidates should be flexible to work from our office location (Bellandur, Bangalore) and ready to work in night shift (9PM to 6AM)