Client Servicing/Account Coordinator

Deluxe; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Transport: free pick-up/drop

Meals: breakfast, lunch, dinner

Job summary

Deluxe in Bengaluru is seeking an Order Manager to handle complex orders from entry to completion, ensuring accuracy and timely delivery. You will coordinate with Production, Billing, and client leads, manage data in Sfera and ONE, and keep stakeholders updated on status.

The role requires 1–5 years in client services/order management, excellent communication, and the ability to work night or rotating shifts as needed. Prior experience with localization or post-production is a plus.

Qualifications

• 1-5 years’ experience across client services/order management.
• Proven experience in order management & processing of project milestones in localization, content distribution &/or E2E post-production environments.
• Proven experience in managing orders in proprietary and 3rd party systems.
• Experience coordinating with production teams, freelancers, and territory affiliates.

Responsibilities

• Handle complex orders from entry to completion with accuracy and timeliness.
• Validate workflows for efficiency, compliance, and standards.
• Provide regular updates to Title/Project Leads and escalate issues as needed.
• Set up and coordinate projects in cloud-based platforms (ONE, SNL, Sfera) and issue work requests to production teams.
• Ensure assets and scripts/proxies are complete; liaise with clients on missing items.

Skills

End-to-end order management

Communication

Attention to detail

Cross-functional teamwork

Problem solving under pressure

Time management

Tools

ONE platform

Sfera

SNL

Job description

About the Role: As the Order Manager, you will play a crucial role within Client Services, responsible for processing client orders efficiently and accurately. You will be responsible for day-to-day order entry processing and operations, ensuring timely turnaround and delivery of client requests. This role will report to the Order Manager, Lead / Team Lead.

Responsibilities:

• Responsible for complex orders from entry to completion, ensuring accuracy and timeliness throughout the process. This includes data entry, tracking due dates, assessing asset workability, and working in close collaboration with stakeholders.
• Conduct thorough validation of workflows to ensure processes are efficient, effective and compliant with company and client standards and requirements.
• Serve as a point of contact for Title or Project Leads, providing regular updates on order status and escalating any issues or concerns as needed.
• Own setting up and coordinating projects in our proprietary cloud-based platforms for Fulfillment & Localization services. Setting up projects on ONE / SNL and Sfera and sending out work requests to the production teams.
• Ensuring that files are completed on a timely manner by liaising with Production. Workability of assets and follow up with the Client on missing/erroneous assets eg: scripts, proxies.
• Set up POA for all atypical projects involving other teams. Ensure that production teams and external freelance resources are clearly and accurately informed of all client requirements for each project and comply with the requirements.
• Collaborate with Production teams, freelancers and territory affiliates regarding project status and requirements, obtaining and circulating all necessary information.
• Collaborate with Billing or Pre-Billing teams as necessary to ensure accuracy in the billing of completed work. Verify all services rendered are properly documented and billed according to established structure and client agreements.
• Responsible for data management in core internal systems (Sfera, ONE) or client systems, ensuring all relevant information is accurately recorded and maintained. Regularly audit data to identify discrepancies/errors and take corrective action as needed.
• Order and project execution/ ownership of subtitling, mastering, dubbing, fulfillment, audio, GFX and other workstreams as necessitated by client request.
• Project planning for change management and maintain clear communication on changed project plans to downstream teams.
• Other duties, projects as assigned.

Qualifications:

• 1-5 years’ experience across client services/order management.
• Proven experience in order management & processing of project milestones in localization, content distribution &/or E2E post-production environments.
• Proven experience in managing orders in proprietary and 3rd party systems.
• Experience in managing project milestones based on workability, production capacity, and client due dates.
• Ability to meticulously review orders, documentation, and data throughout end-to-end order management process.
• High level attention to detail for ensuring quality and accuracy in orders.
• Strong collaborative mindset with a focus on teamwork. Experience working with cross-functional teams both locally and globally.
• Proven ability to build and maintain strong relationships with internal and external stakeholders.
• In-depth understanding of post-production processes, including marketing campaign execution. Familiarity with industry standards and best practices.
• Efficient in managing time and tasks effectively, with ability to prioritize competing demands while meeting deadlines.
• Skilled in escalation management and crisis resolution.
• Comfortable and skilled in working with data, with ability to effectively interpret, synthesize and integrate complex data into systems.
• Exceptional verbal and written communication skills.
• Willing to work night shifts or rotational shifts as per business requirement.
• Ability to multi-task and take on varied tasks and strong organizational skills. Ability to work under pressure and work towards achieving team goals. High degree of commitment to work. High performance standards.
• Pro-active attitude, actively problem solve, or actively employ problem-solving techniques simultaneously ability to remain calm and focused under pressure.

Equal Employment

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive fair consideration for employment without regard to, and will not be discriminated against, based on race, color, religion, creed, national origin or ancestry, sex, age, or any other discriminations.

Note: This is client interaction role and not Finance & Accounts role.

• Transport: free pick-up and drop facility from your residence to work and back.
• Meals: Breakfast, Lunch and dinner will be served in the facility.
• Candidate should be open to working in flexible shifts, including night shifts.