Team Lead - Client Virtualization

3M India Limited; Bengaluru; On-site; INR 3,200,000 - 7,000,000; Full time

Job summary

3M India Limited in Bengaluru seeks a Senior Team Lead Analyst for Client Virtualization to lead a global capability delivering secure, scalable virtual app, desktop, and cloud PC services, guiding teams and driving continuous improvement.

The role requires a strong background in end-user computing, virtualization, cloud, security, and IT service management, with 10+ years in IT and 6+ years in leadership. Hebbal, Bangalore, Hybrid Mode, and cross-functional collaboration are expected.

Qualifications

• Bachelor’s degree or equivalent in IT or related field.
• 10+ years IT experience including virtualization, infrastructure, cloud services, or leadership.
• 6+ years supporting client virtualization or DaaS platforms such as Citrix, Windows 365, VMware Horizon, or Workspaces.
• 4–5+ years leading technical teams and coordinating global operations.
• Strong end-user computing, virtualization, cloud, identity, security, and ITSM practices.

Responsibilities

• Lead a global Client Virtualization team and guide priorities and performance.
• Own operational execution, risk management, and service improvements.
• Partner with IT leadership, vendors, security, and stakeholders to resolve issues.
• Improve reliability, security, cost efficiency, and user experience via governance and KPI monitoring.

Skills

IT Experience

Client Virtualization

DaaS platforms

Leading teams

Cloud services

Education

Bachelor's degree

Tools

Citrix

Windows 365

VMware Horizon

AWS

Azure

Job description

Team Lead Analyst - Client Virtualization

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description: Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company you choose will support and guide you. With a wide variety of people, global locations, technologies, and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

The Impact You’ll Make in this Role

• You will lead a global Client Virtualization capability delivering secure, reliable, and scalable virtual app, desktop, and cloud PC services while guiding teams, overseeing operations, providing technical direction, and driving continuous improvement across end-user computing services.
• Leading and developing the global Client Virtualization team, including employees and contract resources, while setting priorities, managing workload, coaching team members, supporting development, and remaining accountable for service outcomes.
• Owning operational execution and continuous improvement for Client Virtualization services, including service quality, risk management, process improvement, milestones, escalations, and critical initiatives aligned to business and IT priorities.
• Partnering with IT leadership, vendors, infrastructure teams, security teams, and business stakeholders to resolve complex service, platform, and stakeholder issues while translating technical topics into clear business and operational impacts.
• Improving reliability, security, compliance, cost efficiency, and user experience through incident, problem, change, vulnerability management, service governance, KPI monitoring, licensing oversight, and operational risk reduction.

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Bachelor’s degree or equivalent experience in IT, computer science, MIS, or a related field.
• 10+ years of relevant IT experience, including virtualization, infrastructure, cloud services, service management, or technical leadership.
• 6+ years supporting client virtualization or DaaS platforms such as Citrix, Windows 365, VMware Horizon, or Amazon Workspaces.
• 4–5+ years leading technical teams and coordinating global operations with stakeholders, vendors, and support teams.
• Strong expertise in end-user computing, virtualization, cloud, identity, security, automation, and IT service management practices.

Additional qualifications that could help you succeed even further in this role include:

• Hands-on experience with Citrix, Windows 365 Cloud PC, Microsoft 365, Windows platforms, Azure/AWS, hybrid cloud, networking, storage, Active Directory, Microsoft Entra ID, IAM, Group Policy, and access governance.
• Experience in security remediation, vulnerability management, patching, compliance, automation/scripting, ITSM processes, service reporting, KPI monitoring, documentation, and knowledge management.
• Experience working with global stakeholders across regions.
• Strong English communication, analytical, documentation, planning, influencing, and leadership skills.

Work Location

Hebbal, Bangalore (Karnataka), Hybrid Mode

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Experience Level Senior Level