Team Lead

Flipkart; Manjeshwar; On-site; INR 335,000 - 558,000; Full time

Job summary

Flipkart is seeking a Hub Operations Supervisor to manage daily hub activities in Kerala. You will supervise sorters, plan resource allocation for bike and van deliveries, and ensure adherence to operational standards.

Responsibilities include creating runsheets, preparing reports, executing ERP transactions, and reconciling cash with the ERP system. The role requires coaching the team, tracking KPIs, and ensuring timely deliveries.

Qualifications

• Experience in hub/warehouse operations and shipment sorting.
• Ability to plan resource allocation for bike and van deliveries.
• Familiarity with ERP transactions and daily reporting.
• Experience in team coaching, grievance handling and attrition control.

Responsibilities

• Open & close the Hub as per operational standards.
• Supervise the Sorters receiving shipments.
• Plan deliveries based on available resources and allocate routes.
• Train team members on standards and policies.
• Sort shipments per defined routes and create runsheets.
• Prepare and share day-end reports and daily work allocation.
• Execute ERP transactions and reconcile cash with ERP.

Skills

Team supervision

Logistics planning

ERP proficiency

Reporting & analytics

Cash reconciliation

Tools

ERP system

Job description

1.Ensure Hub opening & closing is done as per operational standards and requirements.

2. Supervise the Sorters who receive the shipments.

3. Planning as per available resources and allocating shipment for bike and van deliveries.

4. Ensure all team members are trained and are aware of operational standards.

5. Sorting shipment as per defined routes.

6. Create the Runsheet/Pickup sheet and assign daily work to WMs.

7. Prepare Reports; Check and revert on mails.

8. Execute ERP Transaction.

9. Prepare and share Day End reports.

10. Collection of cash, accounting and reconciliation with ERP.

11. Participate in delivering the shipment/pickup as per operational requirement to the customer when required.

12. Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR.

13. Adhering & supporting the organization into seamless adoption of new policies & process.

14. Track undelivered shipment in ERP and call customer to identify reasons for non-delivery.

15. Track wish masters performance at a real time basis to ensure all deliveries are completed as per plan.

16. Provide support to the Wish Masters enroute and take necessary actions.

17. Ensure unexplained Zero stock variance at the hubs on a daily basis.

18. Achievement of Key Performance Indicators of Tem members as per companys goal.