Team Lead

Medibuddy; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Medibuddy in Bengaluru is seeking a backend operations professional to drive efficient processing of insurance claims and policies. You will supervise a team to meet targets and uphold high service standards.

You will address customer queries with effective communication, utilize MS Excel for data analysis and reporting, and ensure daily activities align with company policies and procedures.

Responsibilities

• Manage backend operations, ensuring efficient processing of insurance claims and policies.
• Supervise team members to achieve targets and maintain high-quality service standards.
• Handle customer queries and resolve issues promptly through effective communication skills.
• Utilize MS Excel for data analysis, reporting, and record-keeping purposes.
• Oversee daily activities to ensure compliance with company policies and procedures.

Job description

Roles and Responsibilities

• Manage backend operations, ensuring efficient processing of insurance claims and policies.
• Supervise team members to achieve targets and maintain high-quality service standards.
• Handle customer queries and resolve issues promptly through effective communication skills.
• Utilize MS Excel for data analysis, reporting, and record-keeping purposes.
• Oversee daily activities to ensure compliance with company policies and procedures.