Team Lead

Dynatech Systems; Ahmedabad District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Dynatech Systems in India is seeking a Team Lead for D365 CRM Functional delivery. The role focuses on end-to-end management of Dynamics 365 CE projects, guiding a team of functional consultants, and ensuring client satisfaction across multiple projects.

You will lead requirements, process analysis, solution design workshops, and oversee governance, release management, and deployment. Strong leadership and communication are essential to coordinate with technical, BI, QA, and PM teams.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration, or a related field.
• 8+ years of relevant experience in Microsoft Dynamics 365 CE/CRM functional consulting and implementation.
• Proven experience leading multiple projects, managing delivery teams, and coordinating cross-functional resources.
• Strong knowledge of D365 CE modules, CRM implementation lifecycles, and functional solution design.
• Experience managing client relationships, stakeholder expectations, delivery risks, and escalations.
• Understanding of resource planning, effort estimation, project governance, and release management.
• Ability to guide functional teams and collaborate effectively with technical and business stakeholders.
• Excellent leadership, communication, analytical, organizational, and problem-solving skills.

Responsibilities

• Manage end-to-end functional delivery of D365 CE projects across clients and business units.
• Lead, mentor, and guide functional consultants, ensuring task allocation, delivery quality, and team development.
• Serve as the primary point of contact for client delivery discussions, project updates, escalations, and stakeholder communication.
• Lead requirement gathering, discovery sessions, business process analysis, and solution design workshops.
• Guide functional teams on Dynamics 365 CE best practices, implementation methodologies, configuration, and integration considerations.
• Oversee project planning, resource allocation, task prioritization, delivery timelines, and milestone tracking.
• Monitor project progress, delivery metrics, risks, issues, and dependencies; conduct regular project reviews and client status meetings.
• Coordinate with technical, BI, QA, support, and project management teams to ensure smooth end-to-end delivery.
• Support effort estimation, resource planning, project governance, and delivery forecasting.
• Review functional designs, solution configurations, business processes, and implementation deliverables.
• Oversee release management, change management, testing, deployment, and transition to support.
• Maintain working knowledge of D365 CE modules, including Sales, Customer Service, Marketing, and Field Service.
• Guide teams on Power Platform capabilities, including Power Apps, Power Automate, and Dataverse.
• Identify delivery improvement opportunities, address recurring issues, and establish consistent implementation practices.
• Ensure adherence to project standards, documentation requirements, quality expectations, and client commitments.

Skills

D365 CE knowledge

Leadership

Stakeholder management

Agile/Scrum

Requirement analysis

Education

Bachelors in Eng/CS/IT

Tools

Power Apps

Power Automate

Dataverse

Azure DevOps

CRM Integrations

Job description

Team Lead

D365 CRM Functional

Full Time

India

Key Responsibilities

• Manage end-to-end functional delivery of multiple D365 CE projects across clients and business units.
• Lead, mentor, and guide functional consultants, ensuring effective task allocation, delivery quality, and team development.
• Serve as the primary point of contact for client delivery discussions, project updates, escalations, and stakeholder communication.
• Lead requirement gathering, discovery sessions, business process analysis, and solution design workshops.
• Guide functional teams on Dynamics 365 CE best practices, implementation methodologies, configuration, and integration considerations.
• Oversee project planning, resource allocation, task prioritization, delivery timelines, and milestone tracking.
• Monitor project progress, delivery metrics, risks, issues, and dependencies; conduct regular project reviews and client status meetings.
• Coordinate with technical, BI, QA, support, and project management teams to ensure smooth end-to-end delivery.
• Support effort estimation, resource planning, project governance, and delivery forecasting.
• Review functional designs, solution configurations, business processes, and implementation deliverables.
• Oversee release management, change management, testing, deployment, and transition to support.
• Maintain working knowledge of D365 CE modules, including Sales, Customer Service, Marketing, and Field Service.
• Guide teams on Power Platform capabilities, including Power Apps, Power Automate, and Dataverse.
• Identify delivery improvement opportunities, address recurring issues, and establish consistent implementation practices.
• Ensure adherence to project standards, documentation requirements, quality expectations, and client commitments.

Technical Competency

• Dynamics 365 CE: Strong functional understanding of Sales, Customer Service, Field Service, and Customer Insights/Journeys.
• Power Platform: Working knowledge of Power Apps, Power Automate, Dataverse, and Power Platform capabilities.
• Functional Solution Design: Requirement analysis, process mapping, functional configuration, and solution validation.
• Project Delivery: End-to-end implementation management, resource planning, effort estimation, and milestone tracking.
• Client & Stakeholder Management: Client communication, expectation management, escalations, and status reporting.
• Quality & Governance: Functional reviews, documentation standards, testing coordination, risk management, and change control.
• Integration & Architecture: Understanding of CRM integrations, APIs, solution architecture, and technical-functional dependencies.
• Delivery Methodologies: Agile/Scrum, implementation lifecycle management, and continuous improvement.

Qualifications

• Bachelors degree in Engineering, Computer Science, Information Technology, Business Administration, or a related field.
• 8+ years of relevant experience in Microsoft Dynamics 365 CE/CRM functional consulting and implementation.
• Proven experience leading multiple projects, managing delivery teams, and coordinating cross-functional resources.
• Strong knowledge of D365 CE modules, CRM implementation lifecycles, and functional solution design.
• Experience managing client relationships, stakeholder expectations, delivery risks, and escalations.
• Understanding of resource planning, effort estimation, project governance, and release management.
• Ability to guide functional teams and collaborate effectively with technical and business stakeholders.
• Excellent leadership, communication, analytical, organizational, and problem-solving skills.

Preferred / Nice to Have

• Microsoft Dynamics 365 Customer Experience or Power Platform certifications.
• Experience delivering complex, multi-client, or multi-region CRM implementations.
• Familiarity with Azure DevOps, project management tools, and delivery reporting.
• Experience with CRM integrations, enterprise solution architecture, and business process transformation.
• Exposure to Agile delivery frameworks, change management, and continuous improvement initiatives.
• Experience mentoring consultants and establishing functional delivery standards.