AR Calling-Team Leader-Immediate Openings

Sagility India; Bengaluru; On-site; INR 450,000 - 720,000; Full time

Benefits offered by this job

Two way cab

Job summary

Sagility India is looking for an experienced Voice/Semi-Voice Process Manager to lead a US Healthcare delivery team from Bengaluru. You will ensure SLA adherence, quality metrics, and production targets while coaching the team.

Coordinate with clients, report on performance, drive process improvements, training, crisis management, and appraisals. Night shifts and on-site work are required; two-way cab is provided.

Qualifications

• US health care (HIPAA/State Guidelines)
• Process SLA
• Awareness of ISO
• ISMS
• MS Office
• Strong analytical and problem-solving skills
• Excellent communication and reporting skills
• Ability to work from office (WFO) and be flexible with night shifts

Responsibilities

• Adhere to the SLA and QA/Auditing parameters.
• Anticipates areas where support or influence will be required and discusses with appropriate individuals.
• Addressing the technical queries raised by the team.
• Identifying, recommending and implementing ways to increase productivity and team quality.
• Identify key people and build good leaders and motivating team members.
• Interacting with management, and put forth queries/concerns of the team.
• 2-3 years experience in managing voice/semi-voice process within US Healthcare.
• Accountable for production and quality targets of the team.
• Understanding and adhering to quality standards; ensuring achievement of targets.
• Coordinating with the client on process issues and updates.
• Updating management on team performance.
• Assisting manager in quality management, training, crisis management and administrative crisis.
• Conducting team reviews, submitting progress reports to the manager and conducting appraisals.
• Recommending benefits, bonus, incentives and promotions for the team to the Manager/Sr. Manager.
• Understands, knows, and interprets different complex scenarios and resolves assigned tasks.

Skills

US health care HIPAA/state guidelines

Process SLA

Awareness of ISO

ISMS

MS Office

Strong analytical

Excellent communication

Problem-solving

Night shifts

Team leadership

Education

Graduate in any discipline

Tools

MS Office

Job description

Job Description:

a. Customer related :

• Adhering to the SLA, and understanding Quality & Auditing parameters
• Anticipates areas where support or influence will be required and discusses situation/concerns with appropriate individuals.

b. People related:

• Addressing the technical queries raised by the team
• Identifying, recommending and implementing ways to increase the productivity and the quality of the team
• Identify key people and build good leaders and motivating team members
• Interacting with management, and put forth queries/concerns of the team

c. Process related :

• 2-3 years experience in managing voice / semi voice process within US Healthcare
• Accountable for the production and quality targets of the team
• Understanding and adhering to quality standards. Ensuring achievement of production and quality targets.
• Coordinating with the client on process related issues and updates
• Updating management on team performance
• Assisting manager in quality management, training, crisis management and administrative crisis.
• Conducting team reviews, submitting progress reports of the team to the manager and conducting appraisals
• Recommending benefits, bonus, incentives and promotions for the team to the Manager/ Sr. Manager
• Understands, knows, and interprets different complex scenarios and is able to resolve all assigned tasks.

Required Skills & Qualifications:

• US health care (HIPAA/State Guidelines)
• Process SLA
• Awareness of ISO
• ISMS
• MS office
• Graduate in any discipline
• Minimum 4 years of experience in Voice
• Strong analytical and problem-solving skills
• Excellent communication and reporting skills
• Ability to work from office (WFO) and be flexible with night shifts
• Two way cab.
• Experience in healthcare revenue cycle management
• Experience in Healthcare-Voice process