Tax Director

Ocwen Financial Solutions Pvt. Ltd. - APAC; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Ocwen Financial Solutions Pvt. Ltd. - APAC seeks a Director of Tax Services to lead end-to-end tax operations across Forward, Reverse, and Commercial Tax portfolios.

You will oversee tax monitoring, disbursement, vendor performance, and process improvements to ensure timely, accurate tax handling in line with regulatory requirements. You will partner with business units, offshore/onshore teams, vendors, Compliance, Technology, Client Relations, and senior leadership to strengthen controls and

Qualifications

• 10+ years of people management experience, with real estate tax/escrow exposure.
• Bachelor's degree from an accredited institution.
• Strong change management, analytics, and presentation skills.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Lead daily operations for Forward, Reverse, and Commercial Tax portfolios.
• Build and manage a high-performing tax services team.
• Ensure timely and accurate payment of real estate taxes.
• Develop controls to monitor vendor performance and process improvements.
• Prepare and present monthly business reviews and senior leadership updates.
• Collaborate with compliance, technology, client relations, and governance teams.
• Oversee audits and regulator/investor presentations.
• Coach the team to deliver timely, accurate, professional services.

Skills

People management

Real estate tax

Analytical thinking

Presentation skills

Change management

Process improvement

Communication skills

MS Office proficiency

Leadership

Team leadership

Education

Bachelor's degree

Tools

Excel

PowerPoint

Word

Outlook

Job description

Position Summary

The Director, Tax Services is responsible for leading end-to-end tax operations across Forward, Reverse, and Commercial Tax portfolios. This role oversees tax monitoring, disbursement, delinquency management, vendor performance, operational controls, service delivery, and process improvement to ensure taxes are handled in a timely, accurate, and in compliance with company, investor, client, and regulatory requirements.

The position will partner closely with internal business units, offshore/onshore teams, vendors, Compliance, Technology, Client Relations, and senior leadership to strengthen controls, improve borrower/client experience, support commercial servicing growth, and drive scalable operating practices across all tax functions.

Job Functions and Responsibilities

• Lead daily operations for Forward, Reverse, and Commercial Tax, including tax monitoring, payment/disbursement activity, delinquency review, exception handling, escalations, and tax-related research.
• Build, lead, and manage a high-performing team of tax services professionals
• Ensure timely and accurate payment of real estate taxes across the portfolio
• Drive operational execution aligned with internal KPI standards for tax processes and workflows
• Provide oversight to ensure vendors deliver timely, accurate, and professional services to internal and external stakeholders
• Develop and implement controls to track vendor performance, report activity, and resolve deficiencies
• Manage departmental operations in line with staffing models and financial budget targets
• Oversee recovery of corporate advances through claims processing
• Improve customer satisfaction by achieving Net Promoter Score (NPS) targets
• Identify and implement opportunities to enhance and simplify the customer experience
• Proactively prevent customer complaints and ensure timely resolution of escalations
• Prepare and present monthly business reviews
• Collaborate with compliance teams to support audits and regulatory requirements
• Prepare and deliver presentations to investors, examiners, and internal/external auditors
• Lead departmental projects and ensure delivery within defined timelines
• Provide ongoing coaching to ensure delivery of timely, accurate, and professional services
• Ensure team adherence to all regulations, policies, and procedural standards
• Communicate policies, procedures, and expectations clearly while encouraging feedback and continuous improvement

Key Result Areas

• Ensure timely and accurate real estate tax payments in line with regulatory and internal SLAs
• Drive operational performance against defined KPIs and improve process efficiency
• Manage vendor performance, ensuring service quality and issue resolution
• Deliver budget adherence and manage recovery of corporate advances
• Improve customer experience and achieve NPS targets; handle escalations effectively
• Ensure compliance with regulatory requirements and support audits
• Lead and develop a high-performing team with strong engagement and productivity
• Drive cross-functional collaboration and deliver executive reporting (MBRs, presentations)
• Lead process improvements and departmental projects to enhance efficiency and outcomes

Qualifications

• 10+ years of experience in people management
• 10+ years of experience in real estate tax and escrow functions preferred; Good leader with 10+ years of experience in Tax also works
• Bachelors degree from an accredited institution
• Strong understanding of change management and process improvement practices
• Advanced analytical, problem-solving, and presentation skills
• Proficiency in Microsoft Office tools (Word, Excel, Outlook and PowerPoint)
• Strong written and verbal communication skills

WORK SCHEDULE OR TRAVEL REQUIREMENTS

Night Shift .