Talent Experience Coordinator

BCforward; Hyderabad; On-site; INR 450,000 - 750,000; Full time

Job summary

BCforward seeks a Talent Experience Coordinator to provide high-quality, day-to-day support to U.S.-based employees onsite with client partners across multiple time zones. This role delivers timely, accurate, and consistent service across HR, compliance, and employee lifecycle activities.

The position serves as the primary contact for employees, managing inquiries via phone, email, and case management systems, ensuring documentation accuracy and compliance while maintaining a positive employee

Qualifications

• 2+ years of previous customer service experience is required.
• 2+ years US Staffing experience supporting employees across multiple time zones.
• 2+ years of experience in an HR-related field or a degree with an HR focus is preferred.
• Proficiency with ADP Workforce Now (U.S. and Canada experience strongly preferred).
• Experience using case management or service systems, ideally Salesforce Service Cloud.
• Familiarity with Applicant Tracking Systems, payroll platforms, and multisystem data entry.
• Exposure to U.S. compliance topics including wage/hour rules, timekeeping requirements, and documentation audits.
• Excellent verbal and written English skills, with comfort in high volume inbound and outbound calling.
• Active listening, empathy, and professionalism in all employee interactions.
• Ability to work on-site five days per week is required.

Responsibilities

• Talent Support & Case Management: Serve as the primary point of contact for employees’ HR related questions through inbound and outbound calls, emails, and Service Cloud (or similar) ticketing systems.
• Talent Support & Case Management: Deliver exceptional customer service using active listening, empathy, and professional communication.
• Talent Support & Case Management: Document all interactions accurately across multiple platforms, ensuring compliance and audit readiness.
• Talent Support & Case Management: Own end-to-end resolution of assigned cases, coordinating with internal partners as needed.
• Employee Relations & Talent Lifecycle Activities: Conduct employee coaching conversations, addressing performance concerns, attendance, and policy adherence.
• Employee Relations & Talent Lifecycle Activities: Facilitate exit interviews, terminations, and separation of workflows in alignment with compliance requirements.
• Employee Relations & Talent Lifecycle Activities: Perform proactive outreach to ensure engagement, policy compliance, and timely issue resolution.
• Employee Relations & Talent Lifecycle Activities: Support employee redeployment, assignment changes, and other client specific‑specific needs.
• HR Compliance & Data Administration: Manage updates across HRIS, ATS, payroll, and tax systems (ADP Workforce Now)
• HR Compliance & Data Administration: Ensure compliance with federal, state, and local HR regulations, including labor, payroll, and documentation requirements.
• HR Compliance & Data Administration: Maintain employee profiles, ensuring accurate and secure handling of confidential information.
• HR Compliance & Data Administration: Administer engagement surveys, track themes, and elevate risks when appropriate.
• HR Compliance & Data Administration: Support ongoing process improvement initiatives and participate in cross-functional projects.
• HR Compliance & Data Administration: Identify opportunities to improve employee experience and operational efficiency.

Skills

Customer service

US staffing experience

HR knowledge

Active listening

Professional communication

Education

HR-focused degree

Tools

ADP Workforce Now

Salesforce Service Cloud

Applicant Tracking Systems

Payroll platforms

Job description

Department: Workforce Experience

Reports To: Manager, Talent Experience

Position Summary:

The Talent Experience Coordinator provides high-quality, day-to-day support to U.S.-based employees working onsite with client partners across multiple time zones. This role is responsible for delivering timely, accurate, and consistent service across HR, compliance, and employee lifecycle activities. This role serves as a primary point of contact for employees, managing inbound and outbound communications via phone, email, and case management systems. This role resolves talent-related inquiries from onboarding through offboarding, ensures accurate documentation, and maintains compliance with U.S. employment requirements while delivering a positive employee experience.[SV3] [MW4]

Key Responsibilities:

Talent Support & Case Management

• Serve as the primary point of contact for employees’ HR related ‑related questions through inbound and outbound calls, emails, and Service Cloud (or similar) ticketing systems.
• Deliver exceptional customer service using active listening, empathy, and professional communication.
• Document all interactions accurately across multiple platforms, ensuring compliance and audit readiness.
• Own end-to-end ‑to‑end resolution of assigned cases, coordinating with internal partners as needed.

Employee Relations & Talent Lifecycle Activities

• Conduct employee coaching conversations, addressing performance concerns, attendance, and policy adherence.
• Facilitate exit interviews, terminations, and separation of workflows in alignment with compliance requirements.
• Perform proactive outreach to ensure engagement, policy compliance, and timely issue resolution.
• Support employee redeployment, assignment changes, and other client specific‑specific needs.

HR Compliance & Data Administration

• Manage updates across HRIS, ATS, payroll, and tax systems (ADP Workforce Now)
• Ensure compliance with federal, state, and local HR regulations, including labor, payroll, and documentation requirements.[SV5] [MW6]
• Maintain employee profiles, ensuring accurate and secure handling of confidential information.
• Administer engagement surveys, track themes, and elevate risks when appropriate.
• Support ongoing process improvement initiatives and participate in cross-functional projects.
• Identify opportunities to improve employee experience and operational efficiency.

Qualifications:

• 2+ years of previous customer service experience is required
• 2+ years U.S. Staffing experience supporting employees across multiple time zones.
• 2+ years of experience in an HR-related field or a degree with an HR focus is preferred
• Proficiency with ADP Workforce Now (U.S. and Canada experience strongly preferred).
• Experience using case management or service systems, ideally Salesforce Service Cloud.
• Familiarity with Applicant Tracking Systems, payroll platforms, and multisystem data entry.
• Exposure to U.S. compliance topics including wage/hour rules, timekeeping requirements, and documentation audits.
• Excellent verbal and written English skills, with comfort in high volume‑volume inbound and outbound calling.
• Active listening, empathy, and professionalism in all employee interactions.
• Ability to work on-site five days per week is required

Key Skills:

• Critical thinking, problem-solving, and conflict resolution in employee-facing scenarios
• Ability to manage multiple priorities and time-sensitive tasks in a fast-paced, dynamic environment
• High attention to detail with strong organizational discipline and follow-through
• Ownership and accountability for case resolution, including proactive follow-up and cross-functional coordination
• Adaptability in learning new systems, workflows, and client-specific requirements
• Strong collaboration skills and comfort navigating ambiguity