Talent Acquisition Manager

Four Seasons Hotels and Resorts; Mumbai City; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Four Seasons Hotel Mumbai is seeking a Talent Acquisition professional to lead full lifecycle recruitment, build a diverse candidate pipeline for current and future openings, and partner with HR leadership to craft cost-effective recruiting plans while ensuring an outstanding candidate experience.

You will leverage Workday, engage with universities, and drive branding initiatives to attract top talent for leadership and specialist roles in a luxury hospitality environment.

Responsibilities

• Develop approaches to support the Talent Acquisition Roadmap by attracting qualified, diverse candidates for current and future roles.
• Identify and leverage the right internal/external systems and tools for referrals, internet sourcing, media advertising, social media, job fairs, university fairs, networking, partnerships, and third-party assistance.
• Build relationships with universities and colleges.
• Oversee full lifecycle recruiting of top-tier candidates including sourcing, screening, interviewing, feedback, offer negotiations, and acceptance up to Planning Committee.
• Lead Recruiter for Critical & Confidential leadership positions.
• Leverage Workday to maintain accurate and well-ordered documentation on candidate pipelines and recruiting activities.
• Ensure outstanding candidate experiences throughout interview, offer, and onboarding processes.
• Glean feedback from candidates and interviewers to iterate and improve the process.
• Partner with business and HR leadership, hiring managers and TA teams to determine staffing needs and develop cost-effective recruitment plans.
• Review team performance and coach weekly to ensure key talent acquisition metrics are met, including time to fill.
• Provide counsel to hiring managers on internal mobility and external hiring, ensuring policy compliance and vendor management.
• Ensure the Manning guide reflects budget; measure and report talent pool KPIs and outcomes.
• Assess future hiring needs through People Planning activities and build recruitment strategies to support them.
• Manage TA reporting, provide dashboards and share insights with leaders.
• Promote employer branding and explore best practices to hire top talent with a positive candidate experience.
• Use internal comms to promote Careers and employee movements.
• Counsel employees/managers on Training and Development needs and facilitate that development where possible.
• Conduct hotel tours for student groups consistent with the hotel atmosphere and brand.
• Assist with general People and Culture activities including recruitment and placement of students, exit interviews and event coordination.
• Undertake project work as directed by the Director of People and Culture or GM.
• Perform additional duties within the scope of the role and participate in hotel management duties as required.

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand’s first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.

• Develop creative approaches to support the Talent Acquisition Roadmap in identifying and attracting qualified, diverse, active and passive candidates for open positions and future opportunities.
• Identify and leverage the right internal/external systems and tools for referral generation, internet sourcing, multi-media advertising, social media, job fairs, university fairs, networking, community involvement/partnerships and third-party assistance.
• Builds appropriate and meaningful relationships with University and Colleges.
• Oversee full lifecycle recruiting of top tier candidates including sourcing, screening, interviewing, providing feedback/recommendations, and assisting the candidate through offer negotiations and acceptance, up to Planning Committee.
• Lead Recruiter for Critical & Confidential leadership positions.
• Leverage Workday to maintain accurate and well-ordered documentation on candidate pipelines and recruiting activities.
• Ensure outstanding candidate experiences throughout the interview, offer, and onboarding process.
• Learn from others: continually gather feedback from candidates and our interviewing team (including surveys and conversations) to iterate and improve.
• Partner and build strong relationships with business and HR leadership, hiring managers and talent acquisition team to determine business staffing needs and then develop and implement cost effective recruitment plans that minimize time-to-fill, optimize fit and retention and place top-quality, diverse candidates in open positions.
• Review team performance and coaches weekly to ensure we are hitting all key talent acquisition metrics which includes time to fill.
• Provide counsel to hiring managers on matters pertinent to internal mobility and external hiring to ensure adherence to established company policies and procedures, and compliance with local employment laws. Recommend, and manage local third-party vendors, headhunters, and job Boards.
• Ensures the manning guide is accurate and reflects the budget for the year.
• Measure and report on talent pool KPIs, including throughput, candidate experience and successful hires
• Assess future hiring needs through proactive People Planning activities and understands key metrics to meet hiring goals. Build recruiting strategy to support.
• Manage TA Reporting activities and provides meaningful dashboard reporting and insights, communicates the Talent Acquisition story to business leaders.
• Leverage Employer Branding and proactively looks for innovative and new industry best practices around recruiting, interviewing, and sourcing to ensure we are hiring top talent and all candidates walk away from their experience with a positive image of the Four Seasons Brand.
• Use internal communication streams to promote Careers and employee movements.
• To act as a counsellor to individual employees, or managers, in respect of their own Training and Development requirements and to facilitate that development, where possible.
• To conduct Hotel tours for student groups, in a manner and style consistent with the atmosphere and ambience of the Hotel.
• To assist with general People and Culture activities, including correspondence, recruitment and selection of placement and work experience students, exit interviews, social events co-ordination etc.
• To undertake function related project work, as and when directed by the Director of People and Culture or General Manager.
• To undertake other duties and responsibilities which, whilst outside the normal daily routine, are within the overall scope of the position.
• Participate in management duties in the hotel as required.