Systems Support Specialist III

Generac Power Systems Inc.; Maharashtra; On-site; INR 600,000 - 900,000; Full time

Job summary

Generac Power Systems Inc. is seeking an experienced IT Support Engineer in Maharashtra, India to install, diagnose, repair, and maintain client management and asset systems.

The role includes hands-on support for servers, OS, networks, telephony, and the Microsoft 365 stack (Azure AD, Teams, Intune, SharePoint Online). On-call and after-hours support may be required, with travel between facilities as needed.

Qualifications

• 5 years of experience troubleshooting PCs, printers, phones and network issues.

Responsibilities

• Provide hands-on IT support by installing, diagnosing, repairing, maintaining client management and asset systems.
• Support local server hardware, operating systems, network infrastructure and telephony.
• Manage, troubleshoot and configure M365 platform including Azure AD, Skype for Business, Teams, Intune, SharePoint Online.
• Create documentation on issues resolved, root cause analysis and troubleshooting steps.
• Assist with deployment and support of business systems and manufacturing initiatives.
• Participate in service desk call/ticket queue and perform system upgrades.

Skills

Windows troubleshooting

Networking basics

Microsoft 365

PC hardware

On-call support

Verbal communication

Education

Associate degree in Computer Science

Bachelor’s degree in Computer Science

Tools

Azure AD

Intune

SharePoint Online

Teams

Skype for Business

Job description

We are Generac, a leading energy technology company committed to powering a smarter world.Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.Major ResponsibilitiesProvide hands on support by installing, diagnosing, repairing, maintaining client management and asset systems.Support local server hardware, operating systems, network infrastructure and telephony by delivering hands on support through troubleshooting incidents with customers via phone or virtual communication.Management, troubleshooting and configuration of M365 platform and related technologies. Including Azure AD, Skype for Business, Teams, Intune, SharePoint Online.Perform assigned tasks with minimum supervision and manage efforts based on proper triage prioritization, documentation and closure; takes corrective action and/or escalates incidences to reduce service down time.Create documentation on new issues resolved, root cause analysis as well as troubleshooting steps attempted prior to closing or escalation of service requestsAssist in the implementation(s) of business systems and manufacturing initiatives delivering configurations and end user desktop support with adaptation and assistances of usage.Participate in service desk call/ticket queue as necessaryPerform system upgrades; assist end users with migrating to new applications and converting personally developed data files.Follow operational standards for reporting, monitoring, troubleshooting and sourcing issues with provided tool sets.Maintain asset inventory of software and hardware through the asset management tool sets.Ensures all configurations comply with IT policies and security parameters.Consult with IT personnel as necessary to diagnose and resolve system or networking issues.Assist with development, implementation, and management of policies, processes and standards within the complex technical environment across data, voice and video service delivery platforms.Establish and implement activities to improve technology compliance with internal policies and standards.Interact with vendors for incident resolution as required.Minimum Job RequirementsEducationAssociate degree in Computer Science or equivalent experienceCertification / LicenseWork Experience5 years of experience troubleshooting PC’s, printers, phone and network issuesKnowledge / Skills / AbilitiesAdvanced knowledge of Microsoft technologies relating to the configuration and troubleshooting of previous and current versions of Microsoft Windows, Office, Outlook, network printing, M365;Solid understanding of networking, wireless and telecommunication fundamentals;Understanding/troubleshooting of Mobile technology and MDM as it relates to Smart Phones and Tablets;Understanding of installation/configuration and troubleshooting of audio/visual equipment to include video/teleconferencing and projectors;Strong problem solving skills;Solid verbal and written communication skills and willingness to actively contribute in a team environment;Ability to be on-call and deliver support during operations service interruptionsAbility to work later evening nights and weekend if required supporting business needs or IT initiativesAbility to travel among other facilities if neededPreferred Job RequirementsEducationBachelor’s degree in Computer Science or equivalent experience