Systems Integration Advisor-VDI

NTT DATA BUSINESS SOLUTIONS; Bengaluru; On-site; INR 2,000,000 - 3,200,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Bengaluru is seeking a VDI Systems Integration Specialist Advisor with a proven track record of delivering robust, scalable VDI and App Delivery solutions for large enterprise environments.

The role requires leadership, cross-group collaboration, and the ability to work through ambiguity. Candidates should have deep experience with Citrix, VMware, MS Hyper-V, and Azure Virtual Desktop, and excellent English communication skills.

Qualifications

• 7+ years of IT infrastructure technical implementation experience.
• 7+ years of engineering/support experience with VMware, Microsoft, and Citrix.
• Azure Virtual Desktop experience (5+ years).
• Storage subsystems knowledge.
• On-premise hypervisors like vSphere, XenServer, Hyper-V; SQL knowledge.
• Networking, Security, TCP/IP basics; SAN/NAS understanding.

Responsibilities

• Act as an escalation point for all support-related activities.
• Coordinate technical activities on accounts to meet KPI and deadlines.
• Design and implement complex VDI/App Delivery projects using Citrix/VMware/MS Hyper-V.
• Support configurations and standards for Citrix, VMware, and MS Hyper-V.
• Develop repeatable standards and implementation processes for consistency.
• Interact with clients, account managers, and peers to support VDI environments.
• Apply best practices and methodologies to large scale projects.
• Create and maintain support documentation and knowledge base articles.
• Drive collaboration and share best practices within the team.
• Participate in 24/7 on-call rotation and follow ITIL processes.

Skills

IT infrastructure experience

VMware

Citrix

Microsoft Hyper-V

Azure Virtual Desktop

Windows Networking

Active Directory

SQL

vSphere

Tools

Citrix Virtual Apps and Desktops

Citrix DaaS

Microsoft Hyper-V

VMware ESXi

SQL Server

Active Directory

Job description

Job Summary

The VDI Systems Integration Specialist Advisor is a seasoned professional with a proven track record of relying on their innovation, creativity, technical prowess and leadership skills to deliver robust, efficient and stable solutions to their clients. The Advisor is a resource who has demonstrable experience supporting and managing large enterprise environments. Applicants should be highly motivated, technology driven, possess strong communications skills, can develop strong cross-group collaboration and are willing to take on the challenge of dealing with ambiguity. Candidates should also have a broad understanding of both server and desktop / application virtualization.

Responsibilities

• Act as an escalation point for all support-related activities.
• Coordinates technical activities on specific accounts and ensures KPI and deadlines are met.
• Design and implement complex VDI / App Delivery Virtualization projects using various technologies
• Support complex system configurations and standards for Citrix, VMware and MS Hyper-V platforms
• Supports his/her team when technical issues rise in his/her scope of expertise.
• Develop repeatable standards and implementation processes to ensure product uniformity and quality
• Directly interact with clients, account managers, and peers in support of complex VDI/ App Delivery environments
• Apply best practices, strategies, methodologies, and approaches to large scale projects
• Create and maintain support documentation, work instructions and knowledge base articles
• Facilitates collaboration and information sharing team.
• Motivates, encourage team collaboration and sharing of best practices.
• Fosters innovation mindset.
• Focus on automation and optimization of resources to improve efficiency.
• Is available and able to drive high severity incidents that occur within the scope of their role
• Participate in 24/7 on-call rotation
• Adhere to the Change Management and other ITIL processes.
• Accurate ticket documentation of the support request and troubleshooting steps taken

Required Skills

• 7+ years of IT infrastructure technical implementation experience required
• 7+ years of engineering and/or support experience related to x86 technical offerings such as VMware, Microsoft, and Citrix.
• Advanced and proven track record of engineering and supporting highly available Citrix environments involving Citrix Virtual Apps and Desktops and/or Citrix DaaS. (CCA highly preferred).
• 5+ years of experience with Azure Virtual Desktop.
• Technical knowledge of storage subsystems.
• Server hardware fundamentals
• In-depth technical knowledge on on-premise hypervisors (vSphere, XenServer, Microsoft Hyper-V) and SQL (VCP VMware Certified Professional highly preferred).
• Thorough understanding of enterprise datacenter technologies including Networking, Security, TCP/IP, SAN and NAS, physical datacenter practices
• Extensive skills with Windows Networking, Active Directory, and profile management.
• Demonstrated ability to assess, implement and troubleshoot IT Infrastructure systems and configurations in the designated practice using procedures, scripts, and templates.
• Demonstrated engineering expertise (requirements gathering, problem solving and recommendations) in large and complex customer environments
• Demonstrated ability to achieve a high level of Customer Satisfaction on all engineering engagements
• Respect deadlines and procedures agreed at team level or with the customer
• Ability to listen, learn and improve
• Organizational skills and ability to work on multiple projects and/or assignment simultaneously
• Excellent English skills, both written and verbal
• Cloud solutions or certifications Azure/AWS is considered an advantage (AZ-104, AZ-140, AWS Certified SysOps Administrator Associate, AWS Certified Solutions Architect Associate)
• Nice to have: Windows 365, AWS Workspaces, Nerdio, iGEL,