Systems Integration Senior Specialist - VDI

NTT DATA BUSINESS SOLUTIONS; Dadri; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Noida, Uttar Pradesh, is seeking a Systems Integration Senior Specialist - VDI to design, implement, and support enterprise VDI and App Delivery environments. You will work on Citrix, VMware, and MS Hyper-V, manage Azure Virtual Desktop, participate in 24/7 on-call rotations, and ensure high availability through ITIL-aligned change and incident processes.

Strong English communication and a track record of customer-focused engineering are essential for success in

Qualifications

• 5+ years IT infrastructure implementation experience.
• 5+ years engineering/support experience with VMware, Citrix and MS Hyper-V.
• 3+ years experience with Azure Virtual Desktop.
• Strong knowledge of Windows Networking and Active Directory.
• Understanding of datacenter technologies including Networking, Security, TCP/IP, SAN/NAS.
• Excellent written and verbal English communication.

Responsibilities

• Support escalated incidents from lower support levels.
• Handle tasks and alert management; respond to critical monitoring alerts.
• Assess and implement complex VDI/App Delivery projects using various technologies.
• Support configurations and standards for Citrix, VMware and MS Hyper-V platforms.
• Provide guidance to the team when technical issues arise.
• Develop repeatable standards and implementation processes for consistency.
• Interact with clients, account managers and peers to support VDI environments.
• Apply best practices, methodologies, and approaches to large-scale projects.
• Create and maintain support documentation and knowledge base articles.
• Understand organizational structure to anticipate interrelationships.
• Drive high severity incidents within scope of role.
• Participate in 24/7 on-call rotation.
• Adhere to Change Management and ITIL processes.
• Ensure accurate ticket documentation of support requests and troubleshooting steps.

Skills

IT infrastructure experience

Customer-focused engineering

On-call readiness

ITIL process adherence

English communication skills

Tools

Citrix

VMware

MS Hyper-V

Azure Virtual Desktop

SQL

Active Directory

Windows Networking

Job description

Req ID: phone_number

We are currently seeking a Systems Integration Senior Specialist - VDI to join our team in Noida, Uttar Pradesh, India.

Responsibilities

• Support on all escalated incidents from lower levels of support.
• Tasks and alert management. Respond to critical monitoring alerts including server alerts and system outages.
• Assess and implement complex VDI / App Delivery Virtualization projects using various technologies
• Support complex system configurations and standards for Citrix, VMware and MS Hyper-V platforms
• Supports his/her team when technical issues rise in his/her scope of expertise.
• Develop repeatable standards and implementation processes to ensure product uniformity and quality
• Directly interact with clients, account managers, and peers in support of complex VDI/ App Delivery environments
• Apply best practices, strategies, methodologies, and approaches to large scale projects
• Create and maintain support documentation, work instructions and knowledge base articles
• Is aware of the organizational and account structure so that he/she anticipates interrelationships within the organization.
• Is available and able to drive high severity incidents that occur within the scope of their role
• Participate in 24/7 on-call rotation
• Adhere to the Change Management and other ITIL processes.
• Accurate ticket documentation of the support request and troubleshooting steps taken

Required Skills

• 5+ years of IT infrastructure technical implementation experience required
• 5+ years of engineering and/or support experience related to x86 technical offerings such as VMware, Microsoft, and Citrix.
• Advanced and proven track record of engineering and supporting highly available Citrix environments involving Citrix Virtual Apps and Desktops and/or Citrix DaaS. (CCA highly preferred).
• 3+ years of experience with Azure Virtual Desktop.
• Basic knowledge of storage subsystems.
• Server hardware fundamentals
• Basic technical knowledge on on-premise hypervisors (vSphere, XenServer, Microsoft Hyper-V) and SQL (VCA VMware Certified Associate highly preferred).
• Extensive skills with Windows Networking, Active Directory, and profile management.
• Thorough understanding of enterprise datacenter technologies including Networking, Security, TCP/IP, SAN and NAS, physical datacenter practices
• Demonstrated ability to assess, implement and troubleshoot IT Infrastructure systems and configurations in the designated practice using procedures, scripts, and templates.
• Demonstrated engineering expertise (gather requirements, problem solve and recommend) in mid-sized customer environments
• Demonstrated ability to achieve a high level of Customer Satisfaction on all engineering engagements
• Respect deadlines and procedures agreed at team level or with the customer
• Ability to listen, learn and improve
• Excellent English skills, both written and verbal
• Nice to have: Windows 365, AWS Workspaces.