Systems Engineering Specialist - Endpoint Management and Mobile Device Management Analyst

NTT DATA Global Delivery Services Ltd; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Remote or Hybrid work options

Job summary

NTT DATA Global Delivery Services Ltd in Bengaluru leads a role focused on advanced MDM and endpoint management. You will provide L2/L3 support for MEM, MAM and MCM policies, manage devices across iOS, Android, Windows, and macOS, and assist with deployments and Autopilot tasks.

The ideal candidate brings ITIL-aligned incident handling skills, strong communication, and hands-on PowerShell scripting to automate and document processes.

Qualifications

• Experience with MDM/Endpoint environments and enterprise mobility management.
• Proficient in MEM, MAM, and MCM policies, device enrollment, and security configurations.
• L2/L3 support and experience following ITIL incident, problem, and change processes.
• Good documentation, reporting and stakeholder communication skills.

Responsibilities

• Support MDM/Endpoint services using Microsoft Intune and other UEM tools.
• Manage devices across iOS, Android, Windows, and macOS platforms.
• Support policy deployment, enrollment, compliance, and security configurations.
• Provide L1/L2/L3 support for endpoint and mobility services.
• Troubleshoot device, application, and policy issues; follow ITIL processes.
• Assist with endpoint deployments, upgrades, onboarding, and Autopilot tasks.
• Document work, create SOPs, and report to stakeholders.

Skills

Microsoft Intune / Endpoint Manager

Airwatch

Windows 10/11

iOS

Android

macOS

PowerShell scripting

ITIL processes

Strong communication skills

Tools

Intune Console

Job description

Systems Engineering Specialist - Endpoint Management-MDM Analyst

Location: Bangalore, Karnataka (IN-KA), India (IN).

Role Overview

This role provides advanced operational support and implementation capability for MDM and Endpoint environments, with responsibility for L2/L3 support and project execution.

Key Responsibilities

• MDM & Endpoint Management - Support Mobile Device Management (MDM) and Endpoint services using Microsoft Intune and other UEM tools.
• Manage and support devices across iOS, Android, Windows, and macOS platforms.
• Support MEM, MAM, MCM policies, device enrollment, compliance, and security configurations.
• Operations & Support - Provide L1/L2/L3 support based on role scope for endpoint and mobility services.
• Troubleshoot device, application, and policy-related issues.
• Follow ITIL-based incident, problem, and change management processes.
• Implementation & Projects - Support endpoint deployments, upgrades, and onboarding activities.
• Execute tasks related to Windows 10/11 upgrades, Autopilot, and device lifecycle management.
• Assist with automation, documentation, and reporting activities.
• Collaboration & Documentation - Work closely with team members and cross-functional teams.
• Maintain accurate documentation, SOPs, and knowledge articles.
• Provide regular updates and communicate effectively with stakeholders.

Required Skills

• Microsoft Intune / Endpoint Manager
• Airwatch
• Windows 10/11, iOS, Android, macOS
• Basic PowerShell scripting
• Understanding of ITIL processes
• Strong communication skills

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us . NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Experience Level Mid Level