Systems Engineer (IWMS / Planon)

IKEA; Bengaluru; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

IKEA Bengaluru is seeking a hands-on System Engineer to configure, run and develop our IWMS based on Planon. You will work closely with senior engineering and real estate stakeholders to deliver improvements and keep the platform running smoothly.

You will handle Planon configurations, integrations and BMS/IoT connections, focusing on space, leases, maintenance and service requests. Strong SQL, reporting skills and English fluency are essential.

Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, Information Systems or equivalent experience.
• 4–7 years as System Engineer with hands-on IWMS/Planon experience.
• Planon certification(s) is an advantage.
• Fluent in English, written and spoken.
• Experience with APIs (REST/SOAP) and data formats (JSON/XML).
• Experience with SQL and building reports.

Responsibilities

• Configure and administer Planon platform (Planon ProCenter / Cloud).
• Implement IWMS processes: space, occupancy, leases, maintenance, work orders and move management.
• Build and support Planon integrations via Planon Connect, REST/SOAP, SFTP and middleware.
• Support BMS & IoT integration to IWMS; enable event-driven work orders and asset updates.
• Create reports and dashboards on space utilization, KPIs, energy and costs.
• Provide 2nd/3rd line support, investigate incidents and manage releases.

Skills

IWMS experience

Planon experience

REST APIs

SQL

Data reporting

Problem solving

Communication

English fluency

Education

Bachelors or Masters in CS/Engineering

Planon certification (advantage)

ITIL Foundation or IoT/cloud certs (plus)

Tools

Planon ProCenter

Planon Cloud

Planon Connect

Planon Self-Service

Power BI

Jira/Azure DevOps

SFTP / middleware

Job description

We are looking for a hands‑on System Engineer to help configure, run and develop our Integrated Workplace Management System (IWMS) built on Planon. You will work closely with the senior engineer, Gr. Real Estate Solution Architect ,Enterprise Technology /DATA aarchites and business stakeholders to deliver improvements and keep the platform running smoothly.

You will work across real estate and facility processes, integrations, and the connection of building systems (BMS) and IoT data to the IWMS — ideally with an understanding of retail environments.

As a Systems Engineer in the Group Real Estate, you will be at the heart of a foundational transformation in IWMS.

This means that you will:

• Configuration and administration: Configure and maintain the Planon platform (Planon ProCenter / Planon Cloud), including modules, business objects, field definitions, layouts, workflows (BOM/state models), user roles and authorization.
• Real estate & facility processes: Implement and support IWMS processes such as space and occupancy management, lease and contract management, maintenance (corrective and planned), work orders, assets, service requests and move management.
• Integrations: Build and support integrations between Planon and surrounding systems (ERP/finance, HR, CAD/BIM, identity, ticketing) using Planon Connect, web services/REST APIs, SFTP and middleware.
• BMS & IoT: Support the connection of building management systems and IoT sensors (occupancy, energy, environmental, alarms) to the IWMS so that events and data automatically create work orders, update assets and feed reporting.
• Reporting & data: Build reports, dashboards and data extracts on space utilization, maintenance KPIs, SLA performance, lease costs and energy consumption.
• Operations & support: Act as 2nd/3rd line support, investigate incidents, perform root‑cause analysis, and manage releases, upgrades and patches across environments (DEV/TEST/PROD).
• Documentation & quality: Maintain technical documentation, configuration records and test cases; follow change management and release procedures.
• Delivery: Deliver configuration changes, enhancements and integration work as part of the team backlog, from analysis through testing and deployment.
• Testing: Prepare and run functional, integration and regression tests; support user acceptance testing with the business.
• User support: Support end users and key users, run training sessions and help onboard new sites and stores into the system.

We believe you bring:

• 4–7 years as System Engineer, with hands‑on IWMS / Planon experience
• Planon experience: Hands‑on experience with Planon (configuration, administration and/or integrations).
• IWMS / FM knowledge: Good understanding of real estate and facility management processes.
• BMS & IoT: Basic to good knowledge of building management systems and IoT sensors in buildings.
• Integration skills: Experience with APIs (REST/SOAP), data formats (JSON/XML) and file‑based interfaces.
• Data skills: Working SQL knowledge and experience building reports.
• Experience working on projects and in operational support (incident, problem and change management).

The must-haves we see for this role are:

• IWMS Platform - Advanced level: Planon ProCenter, Planon Cloud, Planon Connect, Planon Self‑Service, business object and workflow configuration
• Real Estate Processes - Intermediate to Advanced: Space and occupancy, lease management, maintenance (PPM/corrective), assets, service requests
• Building Systems - Intermediate: BMS/BAS, BACnet, Modbus, KNX, OPC UA, alarms and metering
• IoT - Intermediate: Smart building sensors, IoT gateways, MQTT, IoT platforms
• Integration - Intermediate to Advanced: REST/SOAP APIs, JSON/XML, SFTP, middleware/iPaaS
• Data and Reporting - Intermediate: SQL, Planon reporting, Power BI or similar
• Scripting – Basic to Intermediate: Python, PowerShell or similar for automation
• Infrastructure - Intermediate: Cloud/SaaS operations, identity and SSO (Azure AD/Entra ID), environments and release management

Nice to have:

• Retail experience: Experience from the retail sector – multi‑site store portfolios, distribution centers and store operations.
• Experience with other IWMS/CAFM tools (e.g. IBM TRIRIGA, Archibus, Spacewell, Facilio).
• CAD/BIM integration (AutoCAD, Revit) for floor plans and space management.
• Energy management and ESG/sustainability reporting.
• Experience with ERP integrations (SAP, Oracle, Microsoft Dynamics). Preferably SAP
• Agile working methods (Scrum / Kanban) and tools such as Jira or Azure DevOps.

Personal Competencies:

• Hands‑on and eager to learn and grow towards a senior role.
• Good communicator with both technical and non‑technical colleagues.
• Structured, reliable and detail‑oriented.
• Team player who shares knowledge and asks for help when needed.
• Customer‑ and service‑minded towards end users.
• Fluent in English, written and spoken.

Education and certifications:

• Bachelor's or Master's degree in Computer Science, Engineering, Information Systems or equivalent experience.
• Planon certification(s) is an advantage.
• ITIL Foundation or IoT/cloud certifications are a plus.

You will work in Group Function Digital Area. The Digital Area – Group Functions is a new area built to strengthen digital partnership and delivery across all Group Functions and Global Business Operations (GBO). We develop and deliver digital capabilities across key areas like Finance, People & Culture, Procurement, Legal, Business Risk & Compliance, Communications, Real Estate, Business Steering in Ingka's global organisation.

You will be part of a team that is leading the foundational transformation in HR Tech — with a clear vision: to bring trustworthy data to business leaders so they can make informed decisions. We sit at the intersection of HR, data, and technology, and we believe that getting the foundation right is what makes everything else possible.

We are a team that believes in:

IKEA has long been a global leader in home furnishing. We are proud of our vision to improve the everyday life of the many people. But our industry is quickly changing, and we need to adapt to stay competitive.

We see so many opportunities for what we can accomplish and have the ambition to be a world‑class team. At the same time, we believe that our work is not just about building models, but also about learning and having fun together.