Senior Systems Engineer (IWMS / Planon)

IKEA; Bengaluru; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

IKEA in Bengaluru seeks a senior, hands‑on System Engineer to own and develop our IWMS built on Planon. You will be the functional/technical go‑to expert for Planon, ensuring architecture, configuration, and integrations across real estate, facilities and stores.

You will lead bi‑modal work on Planon ProCenter/Cloud, connect ERP/HR/CAD systems, and drive automation via IoT data, reporting, and dashboards. This role demands strong technical leadership and a collaborative, output‑driven mindset.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, Information Systems or equivalent experience.
• Planon certification is a strong advantage.
• Experience with IoT, cloud, ITIL or facility management certifications are plus.

Responsibilities

• Own and manage Planon platform architecture, configuration, stability and roadmap.
• Configure and administer Planon ProCenter / Planon Cloud including modules, workflows and roles.
• Implement IWMS processes: space, occupancy, lease, maintenance, assets and service requests.
• Design and own integrations between Planon and ERP/HR/CAD/BIM through Planon Connect, REST APIs, SFTP.
• Lead BMS and IoT data integration to IWMS for automated work orders and asset updates.
• Translate business requirements into reporting and data extracts for space, KPIs, SLA costs and energy use.
• Provide 2nd/3rd line support across DEV/TEST/PROD; manage releases and patches.
• Maintain technical documentation, change management and test cases.
• Mentor mid‑level engineers and promote best practices; drive automation opportunities.

Skills

Planon ProCenter

Planon Cloud

Planon Connect

Planon Self‑Service

Python

PowerShell

SQL

REST/SOAP APIs

Jira/Azure DevOps

English communication

Education

Bachelor’s or Master’s in CS/Engineering

Planon certification

ITIL certification

Tools

SAP landscape

AutoCAD

Revit

BMS protocols (BACnet/Modbus/KNX/OPC UA)

Job description

We are looking for a senior, hands‑on System Engineer to own and develop our Integrated Workplace Management System (IWMS) built on Planon. You will be the Functional/ technical go-to person for the platform and drive how our real estate portfolio, facilities, building systems (BMS), and IoT data come together in one place.

The role combines deep platform know-how with an understanding of real estate and facility management operations - ideally in a retail environment with many sites, stores and distribution facilities.

As a Senior Systems Engineer in the Group Real Estate, you will be at the heart of a foundational transformation in IWMS.

This role means that you will:

• Platform ownership: Serve as the Functional/technical owner and senior subject-matter expert for Planon, responsible for its architecture, configuration standards, stability, and roadmap.
• Configuration and administration: Own the end-to-end Planon platform (Planon ProCenter / Planon Cloud), including modules, business objects, field definitions, layouts, workflows (BOM/state models), user roles and authorization.
• Real estate & facility processes: Implement and support IWMS processes such as space and occupancy management, lease and contract management, maintenance (corrective and planned), work orders, assets, service requests and move management.
• Integrations: Design, build and own integrations between Planon and surrounding systems (ERP /finance, HR, CAD/BIM, identity, ticketing) using Planon Connect, web services/REST APIs, SFTP and middleware. Preferably SAP landscape.
• BMS & IoT: Lead the connection of building management systems and IoT sensors (occupancy, energy, environmental, alarms) to the IWMS so that events and data automatically create work orders, update assets and feed reporting.
• Reporting & data: Translate business requirements into reporting solutions and data extracts on space utilization, maintenance KPIs, SLA performance, lease costs and energy consumption.
• Operations & support: Act as 2nd/3rd line support, investigate incidents, perform root‑cause analysis, and manage releases, upgrades and patches across environments (DEV/TEST/PROD).
• Documentation & quality: Maintain technical documentation, configuration records and test cases; follow change management and release procedures.
• Solution design: Translate business needs from real estate, facility management and store operations into solution designs, estimates and implementation plans.
• Vendor & partner management: Work with Planon and implementation partners on upgrades, new modules, licensing, and escalations.
• Technical leadership: Mentor mid-level engineers, review configuration and integration work, and set best practices for the team.
• Continuous improvement: Identify automation opportunities and drive the use of building data and IoT insights to reduce cost, energy use and downtime across the portfolio.

We believe you bring:

• 7+ years as System Engineer, with substantial hands‑on IWMS / Planon experience
• Hands‑on Planon experience: Proven, practical experience configuring, administering and integrating Planon (ProCenter, Planon Cloud, Planon Connect).
• IWMS / CAFM knowledge: Strong understanding of real estate and facility management processes - space, lease, maintenance, assets and service management.
• BMS knowledge: Working knowledge of building management systems and protocols such as BACnet, Modbus, KNX or OPC UA, and how BMS data is consumed by business systems.
• IoT experience: Experience with IoT sensors and platforms for smart buildings (occupancy, energy, HVAC, environmental monitoring).
• Integration skills: Strong experience with REST/SOAP APIs, XML/JSON, SFTP-based interfaces and middleware.
• Data skills: Good SQL skills and experience with reporting tools.
• Experience leading technical workstreams in projects, from requirements through go‑live.

The must‑haves we see for this role are:

• IWMS Platform - Expert level: Planon ProCenter, Planon Cloud, Planon Connect, Planon Self‑Service, business object and workflow configuration
• Real Estate Processes - Advanced: Space and occupancy, lease management, maintenance (PPM/corrective), assets, service requests
• Building Systems - Advanced: BMS/BAS, BACnet, Modbus, KNX, OPC UA, alarms and metering
• IoT - Advanced: Smart building sensors, IoT gateways, MQTT, IoT platforms
• Integration - Advanced: REST/SOAP APIs, JSON/XML, SFTP, middleware/iPaaS
• Data and Reporting - Advanced: SQL, Planon reporting, Power BI or similar
• Scripting - Intermediate: Python, PowerShell or similar for automation
• Infrastructure - Intermediate: Cloud/SaaS operations, identity and SSO (Azure AD/Entra ID), environments and release management

Nice to have:

• Retail experience: Experience from the retail sector - multi-site store portfolios, distribution centers and store operations.
• Experience with other IWMS/CAFM tools (e.g. IBM TRIRIGA, Archibus, Spacewell, Facilio).
• CAD/BIM integration (AutoCAD, Revit) for floor plans and space management.
• Energy management and ESG/sustainability reporting.
• Experience with ERP integrations (SAP, Oracle, Microsoft Dynamics).
• Agile working methods (Scrum / Kanban) and tools such as Jira or Azure DevOps.

Personal Competencies:

• Hands‑on mindset: comfortable doing the work, not only designing it.
• Able to communicate clearly with both technical teams and business stakeholders in real estate and facility management.
• Structured, quality-focused and takes ownership end to end.
• Coaches and supports less experienced colleagues.
• Proactive problem solver who brings ideas for improvement.
• Fluent in English, written and spoken.

Education and certifications:

• Bachelor's or Master's degree in Computer Science, Engineering, Information Systems or equivalent experience.
• Planon certification(s) is a strong advantage.
• Relevant certifications in IoT, cloud, ITIL or facility management (e.g. IFMA) are a plus.

You will work in Group Function Digital Area. The Digital Area - Group Functions is a new area built to strengthen digital partnership and delivery across all Group Functions and Global Business Operations (GBO). We develop and deliver digital capabilities across key areas like Finance, People & Culture, Procurement, Legal, Business Risk & Compliance, Communications, Real Estate, Business Steering in Ingka's global organisation.

You will be part of a team that is leading the foundational transformation in HR Tech - with a clear vision: to bring trustworthy data to business leaders so they can make informed decisions. We sit at the intersection of HR, data, and technology, and we believe that getting the foundation right is what makes everything else possible.

We are a team that believes in:

IKEA has long been a global leader in home furnishing. We are proud of our vision to improve the everyday life of the many people. But our industry is quickly changing, and we need to adapt to stay competitive.

We see so many opportunities for what we can accomplish and have the ambition to be a world-class team. At the same time,