Systems Analyst

Ameriprise Financial Services; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

Ameriprise India LLP is seeking a highly motivated Business Systems Analyst to support billing operations, production support, and technology enablement activities. The role focuses on accurate billing processing, operational support, and driving process improvements with Power BI and PowerApps.

The ideal candidate has 2–3 years of experience in operations, billing, or tech support, and strong Excel and data-analysis skills.

Qualifications

• Bachelor's degree or equivalent in business, IS, finance, or tech.
• 2–3 years in operations, billing, production support, or tech support.
• Advanced proficiency in Microsoft Excel with large data set analysis.
• Experience processing transactions with high accuracy and attention to detail.
• Proven ability to analyze data and present actionable insights.
• Experience managing production support activities, incidents, SLA tracking, reporting, and escalation.
• Strong communication and customer-service orientation.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Process recurring billing activities accurately within service timelines.
• Perform data validation, reconciliation, and exception handling.
• Analyze large data sets for discrepancies and insights.
• Prepare recurring operational reports and dashboards.
• Investigate billing issues and coordinate with stakeholders.
• Maintain process documentation and controls.
• Provide day-to-day production support for business apps.
• Track and report on SLAs and performance metrics.
• Own issues through resolution and escalate when needed.
• Identify recurring trends and recommend improvements.
• Identify automation opportunities and support UAT.
• Assist in developing Power BI reports and dashboards.
• Support workflow automation using PowerApps.
• Document requirements and process improvements.
• Support continuous improvement to reduce manual effort.

Skills

Excel proficiency

Data analysis

Stakeholder communication

Problem solving

Attention to detail

Time management

Customer service orientation

Ownership & accountability

Multitasking

Cross-functional collaboration

Education

Bachelor's degree in business, IS, finance or tech

Equivalent work experience

Tools

Microsoft Power BI

PowerApps

Job description

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

We are seeking a highly motivated Business Systems Analyst to support a blend of billing operations, production support, and technology enablement activities. This role is responsible for ensuring accurate billing processing, delivering responsive operational support, monitoring service levels, and partnering with technology teams to drive process improvements and automation opportunities.
The ideal candidate combines strong analytical skills, operational rigor, customer focus, and technical aptitude to successfully manage day-to-day business operations while contributing to continuous improvement initiatives.

Key Responsibilities

Billing Operations & Data Management (50%)

• Process recurring billing activities and operational transactions accurately and within established service timelines.
• Perform data validation, reconciliation, and exception management activities using Microsoft Excel and other business systems.
• Analyze large data sets to identify discrepancies, trends, and operational insights.
• Prepare and distribute recurring operational reports, dashboards, and management metrics.
• Investigate billing issues and data anomalies, partnering with stakeholders to resolve them efficiently.
• Maintain process documentation and ensure compliance with established business controls and procedures.

Production Support & SLA Management (30%)

• Provide day-to-day production support for business applications and operational processes.
• Manage incoming support requests, incidents, and service inquiries from business users.
• Track, monitor, and report on Service Level Agreements (SLAs) and operational performance metrics.
• Own issues through resolution, coordinating with business and technology teams as needed.
• Escalate critical issues appropriately and provide timely stakeholder communications.
• Identify recurring support trends and recommend corrective actions to improve service quality.

Technology Support, Enhancements & Automation (20%)

• Partner with technology and business teams to identify opportunities for process optimization and automation.
• Support system enhancements, user acceptance testing (UAT), and implementation activities.
• Assist in developing reporting and dashboard solutions using tools such as Power BI.
• Contribute to workflow automation initiatives leveraging PowerApps and related technologies.
• Document business requirements, process improvements, and enhancement recommendations.
• Support continuous improvement efforts that reduce manual effort and improve operational efficiency.

Required Qualifications

• Bachelor's degree in business, Information Systems, Finance, Technology, or a related field, or equivalent work experience.
• 2-3 years of experience in operations, billing, production support, business systems, or technology support roles.
• Advanced proficiency in Microsoft Excel, including formulas, lookups, PivotTables, reconciliations, and large data set analysis.
• Experience processing operational or financial transactions with a high degree of accuracy and attention to detail.
• Proven ability to analyze data, summarize findings, and present actionable insights to stakeholders.
• Experience managing production support activities, including incident management, SLA tracking, reporting, and escalation coordination.
• Strong analytical, problem-solving, and troubleshooting skills.
• Experience partnering with stakeholders across multiple business and technology functions.
• Excellent verbal and written communication skills.
• Strong customer-service orientation with a proactive and solution-focused mindset.
• Demonstrated ownership and accountability for driving issues through to resolution.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to work outside of immediate responsibilities to meet business needs and solve complex problems.

Preferred Qualifications

• Experience working within the financial services industry or another highly regulated environment.
• Experience supporting billing, reconciliation, financial operations, or transaction-based business processes.
• Experience creating reports and dashboards using Power BI.
• Experience developing or supporting solutions using Microsoft PowerApps.
• Familiarity with production support frameworks, incident management processes, and service delivery best practices.
• Knowledge of process improvement methodologies, workflow optimization, and automation techniques

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full-Time/Part-Time

Full time

Timings

(4:45p-1:15a)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Technology

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.