Identity & Access Management Engineer

Ameriprise Financial Services, LLC; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Ameriprise India LLP invites an experienced IAM operations professional to support and optimize the Identity and Access Management platform, including Siteminder, AD, and cloud-based identities.

You will handle production incidents, implement automation, and coordinate with offshore teams, delivering reliable security services across the enterprise.

The role requires strong communication, problem solving, and willingness to work in shifts in the India office.

Qualifications

• 4–7 years of operational/support experience in IAM.
• Experience with Siteminder, Directory, Identity Manager, and Azure AD.
• Proven ability to troubleshoot production issues.
• Ability to work in an on-site/offshore model with shift rotations.

Responsibilities

• Maintain IAM platform components and interfaces.
• Respond to incidents and perform root cause analysis.
• Implement automation for operational tasks.
• Collaborate with offshore team and stakeholders.
• Ensure adherence to SLA and DR readiness.

Skills

IAM Operations

Security Incident Response

Automation scripting

Communication skills

Education

Bachelor's degree in Computer Science / IT

Tools

Dynatrace

SiteScope

CA Siteminder

Active Directory

Azure AD

CI/CD: Jenkins

Ansible

Bitbucket

Jira

Confluence

Job description

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

Support the ongoing operations tasks/incidents ensuring the platform availability to end users and applications. Additional responsibilities include platform optimization, logging & auditing enhancements and implementing new solutions within IAM space and along with other automation.

Key Responsibilities

Candidate will be responsible for Administration, implementation, and maintaining IAM based components and interfaces in the Identity and access management framework. IAM framework platform consists of the following products Broadcom/CA Siteminder, Broadcom/CA Directory, Broadcom/CA Identity Manager, Broadcom/CA Advance Authentication, Broadcom/CA API Gateway, Active Directory and Azure AD.

Candidate should have experience & capabilities to provide technical solutions to Production Support issues.

Identifying, Analyzing and providing a solution to the issues in the Shared Service - Security based servers of Production to Development environments

Should have good hands on experience with Security System Integration for Identity & Access Management solutions.

Review the IT artifacts and guide the team in accordance to the industry best standards.

Adhere to the timelines and guide the team in documenting and implementing the changes.

Leads through thought leadership, responsible for providing strategic direction to the Production Support processes, business strategy and growth initiatives.

Will be responsible for Production and Operational support activities, attending day-to-day user requests, application alert monitoring, health checks, and incident management, prepare and maintain operational activities documentation.

Full Accountability on support of Security Shared Services applications 24 X 7 by meeting SLA.

Willingness to work on rotational shifts including night shifts.

Good problem solving and analytical skills

Ability to work under pressure and co-ordinate with offshore team and provide guidance on Incident Management, Work Order Management, Change Management, Problem Ticket Management, Stakeholder communications, Role back plans, etc...

Co-ordination with enterprise infrastructure teams

Provide analytical and technical guidance to the team and recommend and/or take action to direct the analysis and solutions required,

Come up with a plan to automate operational activities.

The candidate will work closely with the other project team members to deliver the working solution and test process for the access management solution.

Good Communication Skills.

Participated in Disaster recovery, Identity Governance, Certificate Renewal activity for the organization

Ready to work in onsite/offshore model and shifts.

Scripting knowledge Unix/Perl.

Knowledge on monitoring tools Dynatrace synthetic, one agent, SiteScope/Sciencelogic, CA APM(Wily), SUMOLogic /logstash& TLeaf/Glassbox etc.

Required Qualification

Degree in computer science, engineering, IT or equivalent technical degree.

In-depth knowledge with at least 4-7 years of Operational/Support experience in the Identity & Access Management.

Preferred Qualification

Knowledge on monitoring tools Dynatrace synthetic, one agent, SiteScope/Sciencelogic, CA APM(Wily), SUMOLogic /logstash& TLeaf/Glassbox etc.

Experience with CI/CD pipelines and tools including, BitBucket, Jenkins, Ansible ,Jira, confluence .

Good exposure of Containers including Kubernetes, Docker ,AWS, Azure.

Good exposure on Application Architecture, App servers/ Webserver IIS/Tomcat.

Experience on Azure AD, Azure MFA for identity lifecycle.

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders - clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full-Time/Part-Time

Full time

Timings

(8:00p-4:30a)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Technology

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.