Systems Administrator Specialist - AWS cloud knowledge

RBS Lynk; Pune District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Global Payments in Pune seeks a Senior Systems Support Engineer / SRE to provide 24x7 operational support for critical payment processing platforms and middleware. You will lead incident response, perform RCA, and drive automation while collaborating with product, development, and infrastructure teams.

The role emphasizes service reliability, change management, and the creation of runbooks and tooling to improve production stability in a demanding payment environment.

Qualifications

• Senior Systems Support Engineer / SRE with experience in payment/financial domains or similar high‑stakes environments.
• Proven ability to manage incidents, root cause analysis, and release support in 24x7 operations.
• Strong automation mindset and experience with ITSM processes and problem management.

Responsibilities

• Provide 24x7 on-call support for production systems.
• Troubleshoot production incidents using ITSM processes (Incident, Problem, Change).
• Perform log analysis, root cause investigations and defect management.
• Collaborate with Product, Development, Infrastructure and Business teams to implement permanent fixes.
• Support production releases and disaster recovery exercises.
• Develop and maintain runbooks, documentation, and knowledge articles.
• Drive reliability, efficiency, and automation initiatives.
• Create scripts/tools to reduce manual effort and improve support processes.
• Analyze operational trends and communicate findings to stakeholders.

Skills

Operational excellence

Incident management

SRE mindset

AWS Cloud

Linux administration

Docker

Kubernetes

Java/Oracle WebLogic

Shell scripting

Tools

Docker

Kubernetes

VMware

AWS

WLST scripting

Apache Tomcat

Oracle WebLogic

Ansible

Job description

Ready to take your career global

Make your mark at one of the biggest names in payments. Were looking for a system administrator to join our Merchant Solutions TSO - International Auth and Settlement.

What youll own

Seeking an experienced Senior Systems Support Engineer / SRE to provide operational support for business-critical payment processing platforms and middleware technologies. The role focuses on incident management, root cause analysis, service reliability, automation, release support, and continuous operational improvement within a 24x7 production environment.

Key Responsibilities

• Provide 24x7 on-call support for critical production systems.
• Troubleshoot and resolve production incidents using ITSM Incident, Problem, and Change Management processes.
• Perform log-level analysis, root cause investigations, and defect management.
• Partner with Product, Development, Infrastructure, and Business teams to resolve issues and implement permanent fixes.
• Support production releases, disaster recovery exercises, and change events.
• Develop and maintain operational documentation, runbooks, and knowledge articles.
• Drive service reliability, operational efficiency, and automation initiatives.
• Create scripts and tooling to reduce manual effort and improve support processes.
• Analyze operational trends and communicate findings to technical and business stakeholders.

Core Skills

• Strong analytical, troubleshooting, and problem-solving capabilities.
• Excellent communication and stakeholder management skills.
• Experience working in Agile, SDLC, ITSM, and Site Reliability Engineering environments.
• Demonstrated ownership, accountability, and continuous improvement mindset.

Infrastructure & Cloud

• Linux / Unix Administration
• Docker & Kubernetes
• VMware and on-premise infrastructure
• Hybrid cloud platforms and connectivity(AWS Cloud)
• API support and integrations

Middleware & Applications

• Oracle WebLogic Administration (11g & 12c)
• Apache Tomcat Support
• Java application troubleshooting and performance analysis
• Oracle Identity & Access Management (IAM)
• Elastic Search
• WLST scripting

Database Technologies

• Oracle Database Support
• SQL and PL/SQL
• Middleware-to-database troubleshooting

Networking & Operations

• Firewalls, DDoS protection
• F5 LTM & GTM
• Proxy server configuration and administration
• Shell Scripting
• Ansible automation

Preferred Experience

• Payments, banking, or financial services domain knowledge.
• Understanding of the payment transaction lifecycle.
• Control-M scheduling and batch processing.
• Kafka and event-driven architectures.
• Experience supporting high-volume, business-critical production environments

This role is ideal for a production support professional with strong AWS cloud knowledge, Oracle Middleware, Linux, Database, and SRE expertise who can lead complex incident resolution, improve platform reliability, and support mission-critical payment systems.

About the team

Be part of the Global Payments NAP Billing & Funding SRE team, a 10-member Support team across the UK and Pune, India, supporting one of the worlds largest payment acquirers. We ensure the reliability and resilience of critical billing, settlement, and funding platforms, driving automation, operational excellence, and continuous service improvement.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.