System Technician II

BCD Travel; Telangana; On-site; INR 450,000 - 750,000; Full time

Benefits offered by this job

Flexible hours

Remote options

Career growth opportunities

Generous vacation days

Wellbeing tools

Job summary

BCD Travel is seeking a System Technician II in Bangalore, India. The role supports our ICT infrastructure, provides second-level IT support, and implements and maintains information systems.

You will research and resolve complex technical problems while contributing to system configurations and documentation. You’ll work with Active Directory, Office 365, Exchange, and Intune, handling imaging, software deployment, and onsite IT equipment installation.

Qualifications

• Experience in IT environment is required.
• Knowledge of IT systems.
• MS Active Directory and MS Office 365 knowledge required.
• Ability to develop, interpret and follow written IT policies and procedures.
• Experience with Microsoft Business Software and communication tools.
• Excellent communication skills (oral, written, presentation).
• Strong troubleshooting, problem solving and customer service skills.
• Microsoft training/certifications are a plus.

Responsibilities

• (Re-) image desktops and laptops via Microsoft Intune Admin Center.
• Deploy and (re-) install software via Microsoft Intune Admin Center.
• Support with onsite installation of IT equipment.
• Plan, coordinate, and execute office openings, moves and closures.
• Provide Microsoft Exchange email services with Outlook client.
• Support internal customers with technical questions and support issues.
• Create and revise documentation for use and training.

Skills

Previous IT experience

Knowledge of IT systems

MS Active Directory

MS Office 365

IT policies and procedures

Microsoft Business Software

Communication skills

Troubleshooting & customer service

Microsoft training/certifications

Tools

Microsoft Intune Admin Center

Microsoft Exchange

Outlook

Job description

Job Description:

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

System Technician II

Full time, Bangalore, India

We’re BCD Travel, one of the world’s leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don’t just take our word for it: we've been voted the top place to work and recognized by Investors In People, Flexjobs, and Forbes.

The System Technician II is part of the global ICT organization. This role administers, tests, implements, troubleshoots, and maintains Infrastructure architectures to include all related Information Systems and their components. You will provide 2nd level support for Information System related issues, including its relative subcomponents. This position evaluates, tests, and contributes to recommendations on Information Systems and their impact on existing system configurations. You will independently research and resolve moderately to highly complex technical problems.

As an System Technician II, you will

• (Re-) image desktops and laptops via Microsoft Intune Admin Center
• Deploy and (re-) install software via Microsoft Intune Admin Center
• Support with onsite installation of IT equipment
• Plan, coordinate, and execute office openings, moves and closures
• Provide Microsoft Exchange email services with Outlook client
• Support internal customers with technical questions and support issues
• Create/revise documentation thoroughly for use and training

About You

• Previous Technical Experience in IT Environment
• Knowledge of IT systems
• Have MS Active Directory and MS Office 365 knowledge
• Ability to Develop, Interpret, and Follow Written IT Policies and Procedures
• Experienced with Microsoft Business Software Applications and Other Communication tools
• Excellent Communication Skills, Oral, Written and Presentation
• Exceptional Troubleshooting, Problem Solving, and Customer Service Skills
• Microsoft Training / Certifications are a plus

What We Offer You

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About Us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

• https://www.bcdtravel.com/blog/
• https://www.linkedin.com/company/bcd-travel/
• https://www.instagram.com/bcdtravel/
• https://www.facebook.com/bcdtravel/

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [e-mail].

Requirements: