Job Title: Systems Operations Engineer
Location: Chennai, Tamil Nadu (On-site)
Department: Infrastructure & IT Operations
Employment Type: Full-Time
About the Role
We are seeking a proactive and detail-oriented Systems Operations Engineer to manage, monitor, and optimize our core IT infrastructure across on-premises and cloud environments. In this role, you will ensure high availability, system reliability, security, and performance while driving operational efficiency through automation.
Key Responsibilities
- Infrastructure Management: Administer, maintain, and troubleshoot Linux (RHEL, Ubuntu) and Windows Server environments, Active Directory, DNS, DHCP, and core networking protocols.
- Cloud & Virtualization: Manage and scale cloud infrastructure (AWS/Azure/GCP) alongside virtualized environments (VMware vSphere, Hyper-V) and containerized workloads (Docker, Kubernetes).
- Automation & IaC: Automate repetitive operational tasks, configuration management, and provisioning using Python, Bash, PowerShell, Ansible, and Terraform.
- Monitoring & Incident Response: Configure and maintain observability tools (Prometheus, Grafana, Datadog, ELK Stack) to proactively detect anomalies. Respond to system alerts, perform Root Cause Analysis (RCA), and resolve incidents within defined SLAs.
- Security & Compliance: Execute regular patch management, vulnerability remediation, access controls (IAM), and enforce security best practices across all systems.
- Backup & Disaster Recovery: Manage backup infrastructure (e.g., Veeam), test disaster recovery plans, and ensure RTO/RPO targets are consistently met.
- Collaboration & Documentation: Partner with DevOps, Development, and Security teams to support CI/CD pipelines and maintain accurate system architecture and runbook documentation.
Required Qualifications
- Bachelors degree in Computer Science, Information Technology, or equivalent practical experience.
- 3+ years of hands-on experience in systems administration, systems operations, or infrastructure engineering.
- Strong proficiency in Linux and/or Windows Server administration.
- Experience with at least one major cloud platform (AWS, Azure, or GCP) and virtualization technologies.
- Practical scripting experience in Python, Bash, or PowerShell for task automation.
- Solid understanding of networking fundamentals (TCP/IP, VPNs, load balancers, firewalls).
- Familiarity with ITIL frameworks, ticketing systems (Jira, ServiceNow), and on-call incident management.
Preferred Qualifications (Nice to Have)
- Hands-on experience with Infrastructure as Code (Terraform, Ansible) and CI/CD tools (Jenkins, GitHub Actions, GitLab CI).
- Experience managing container orchestration platforms like Kubernetes.
- Industry certifications such as AWS Certified SysOps Administrator, RHCSA/RHCE, CKA, or ITIL Foundation.