System Engineer – L2 | Bengaluru

Infopark; Ernakulam; In loco; INR 800.000 - 1.100.000; Tempo pieno

Descrizione del lavoro

Worksent is hiring an experienced System Engineer – L2 for on-site IT support in Bengaluru. You will handle day-to-day operations, resolve Level 2 issues, and coordinate with the Australia-based client team to ensure smooth service delivery.

The role requires strong troubleshooting, expertise in Microsoft 365 and Windows environments, and a customer-focused approach. Immediate joiners or 2–3 weeks notice preferred.

Competenze

• Minimum 4 years of IT support experience with Level 2 duties.
• Strong knowledge of Microsoft 365, Entra ID, and Windows 10/11.
• Experience with Microsoft Intune and Windows Autopilot.
• Networking basics: TCP/IP, DHCP, DNS, VPN, VLANs.
• Excellent spoken and written English with overseas stakeholders.
• Strong troubleshooting and customer service skills.

Mansioni

• IT Support & Service Delivery: act as the primary on-site IT contact.
• Resolve Level 2 technical issues and ensure timely service delivery.
• Maintain ticket notes and provide updates to the client team.
• Escalate complex issues with clear troubleshooting notes and handover docs.
• Manage Microsoft 365 user lifecycle including onboarding and MFA.
• Troubleshoot Entra ID and access issues for users.
• Deploy, configure, and support Windows devices via Intune/Autopilot.
• Support Windows devices and troubleshoot hardware issues.
• Handle on-site hardware, printers, and peripherals.
• Troubleshoot LAN, Wi‑Fi, VPN, and internet connectivity.
• Maintain IT infrastructure documentation and follow ITSM processes.

Conoscenze

IT support

Microsoft 365

Windows 10/11

Intune

Autopilot

Networking

English communication

Ticket management

Customer service

Descrizione del lavoro

System Engineer – L2 | Bengaluru

System Engineer – L2

Company: Worksent

Location: Bengaluru, Karnataka

About the Role

Worksent is seeking an experienced System Engineer – L2 to provide on-site IT support for our Australia-based client at their Bengaluru office.

The ideal candidate will have strong technical troubleshooting skills, hands‑on experience with Microsoft 365 and Windows environments, and a customer-focused approach to IT service delivery.

The role involves managing day-to-day IT operations, resolving Level 2 technical issues, maintaining IT infrastructure, and coordinating with the client’s Australian team to ensure smooth and efficient service delivery.

Preferred availability: Immediate joiners or candidates who can join within 2–3 weeks. Candidates with a notice period of up to one month may also be considered.

Excellent communication skills are essential for this role.

Key Responsibilities

• IT Support & Service Delivery
• Act as the primary on-site IT point of contact, handling desk-side and remote support requests within agreed Service Level Agreements (SLAs).
• Resolve Level 2 technical issues and ensure timely service delivery.
• Maintain accurate ticket notes, provide timely updates, and communicate technical issues clearly to the Australian client team.
• Escalate complex issues with detailed troubleshooting notes and clear handover documentation.
• Microsoft 365 & Identity Management
• Manage the Microsoft 365 user lifecycle, including onboarding, offboarding, licensing, Multi‑Factor Authentication (MFA), and sign‑in issues.
• Troubleshoot Microsoft Entra ID and user access‑related issues.
• Windows Device Management
• Deploy, configure, and support Windows devices using Microsoft Intune and Windows Autopilot.
• Support Windows 10/11 environments and troubleshoot device‑related issues.
• Hardware & Peripheral Support
• Handle on‑site hardware requirements, including device deployments, replacements, and peripheral support.
• Troubleshoot printers and other hardware‑related issues.
• Network & Connectivity Support
• Troubleshoot LAN, Wi‑Fi, VPN, and internet connectivity issues.
• Apply working knowledge of TCP/IP, DHCP, DNS, VLANs, switching, and wireless networking.
• Structured Cabling & Infrastructure
• Perform structured cabling activities, including cable installation, termination, testing, rack patching, and labelling.
• Support day‑to‑day IT infrastructure maintenance.
• Security & Application Support
• Investigate and triage security alerts and quarantined emails.
• Handle application allow‑listing requests while adhering to security standards.
• Documentation & Process Compliance
• Maintain accurate IT documentation and follow established support processes.
• Adhere to organisational security standards and IT service management procedures.

Required Skills and Qualifications

• Experience: Minimum 4 years of IT support experience, including hands‑on Level 2 support.
• Microsoft Technologies: Strong knowledge of Microsoft 365, Microsoft Entra ID, and Windows 10/11.
• Device Management: Experience with Microsoft Intune and Windows Autopilot.
• Networking: Working knowledge of TCP/IP, DHCP, DNS, VLANs, switching, Wi‑Fi, and VPN.
• Structured Cabling: Hands‑on experience with Cat6 cable installation, RJ45/keystone termination, testing, and rack patching.
• Communication: Excellent spoken and written English, with the ability to communicate effectively with non‑technical users and overseas stakeholders.
• Troubleshooting: Strong problem‑solving, technical troubleshooting, and customer service skills.
• Professionalism: Calm, professional communication and a customer‑focused approach.
• Organisation: Good organisational skills, accountability, and attention to detail in ticket management and documentation.

Preferred Skills (Added Advantage)

Experience with any of the following will be an added advantage:

• Managed Service Provider (MSP) environments.
• Supporting international clients or distributed teams.
• NinjaOne.
• ThreatLocker.
• Hudu.
• UniFi networking solutions.