System Engineer – L2 | Bengaluru

WORKSENT; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

WorkSent Technologies Pvt Ltd in Bengaluru seeks an experienced System Engineer – L2 to provide on-site IT support for an Australia-based client. The role emphasizes Microsoft 365 and Windows environments, troubleshooting, and delivering high-quality service to overseas stakeholders.

The candidate should have 4+ years of IT support, hands-on experience with Intune and Autopilot, and strong English communication. Immediate joiners preferred with potential notice up to one month.

Qualifications

• 4+ years of IT support experience, including Level 2 support.
• Strong knowledge of Microsoft 365, Entra ID, and Windows 10/11.
• Hands-on with Microsoft Intune and Windows Autopilot.
• Working knowledge of TCP/IP, DHCP, DNS, VLANs, and VPN.
• Experience with structured cabling (Cat6), RJ45/keystone termination.
• Excellent spoken and written English, with clear communication to overseas stakeholders.

Responsibilities

• Act as primary on-site IT contact for the Australia-based client in Bengaluru.
• Resolve Level 2 issues, manage IT operations, and maintain IT infrastructure.
• Handle onboarding/offboarding, licensing, MFA, and sign-in issues in M365.
• Deploy, configure, and support Windows devices with Intune and Autopilot.
• Troubleshoot LAN, Wi‑Fi, VPN, and internet connectivity.
• Perform cabling work, patching, labeling, and hardware deployments.
• Maintain ticket notes, provide updates, and document handovers for the client.

Skills

IT support

Microsoft 365

Entra ID

Windows 10/11

Intune

Autopilot

TCP/IP

DHCP

DNS

VLANs

Structured cabling

Communication

Job description

Worksent is seeking an experienced System Engineer – L2 to provide on-site IT support for our Australia-based client at their Bengaluru office. The ideal candidate will have strong technical troubleshooting skills, hands‑on experience with Microsoft 365 and Windows environments, and a customer‑focused approach to IT service delivery.

The role involves managing day-to-day IT operations, resolving Level 2 technical issues, maintaining IT infrastructure, and coordinating with the client’s Australian team to ensure smooth and efficient service delivery.

The company prefers immediate joiners or candidates who can join within 2–3 weeks. Candidates with a notice period of up to one month may also be considered. Excellent communication skills are essential for this role.

Key Responsibilities

Act as the primary on-site IT point of contact, handling desk‑side and remote support requests within agreed Service Level Agreements (SLAs).

Manage the Microsoft 365 user lifecycle, including onboarding, offboarding, licensing, Multi‑Factor Authentication (MFA), and sign‑in issues.

Deploy, configure, and support Windows devices using Microsoft Intune and Windows Autopilot.

Handle on‑site hardware requirements, including device deployments, replacements, peripherals, and printer troubleshooting.

Troubleshoot LAN, Wi‑Fi, VPN, and internet connectivity issues.

Perform structured cabling activities, including cable installation, termination, testing, rack patching, and labelling.

Investigate and triage security alerts, quarantined emails, and application allow‑listing requests.

Maintain accurate ticket notes, provide timely updates, and communicate technical issues clearly to our Australian client team.

Escalate complex issues with detailed troubleshooting notes and clear handover documentation.

Maintain IT documentation and adhere to established support processes and security standards.

Required Skills and Qualifications

Minimum 4 years of IT support experience, including hands‑on Level 2 support.

Strong knowledge of Microsoft 365, Microsoft Entra ID, and Windows 10/11.

Experience with Microsoft Intune and Windows Autopilot.

Working knowledge of TCP/IP, DHCP, DNS, VLANs, switching, Wi‑Fi, and VPN.

Hands‑on experience with structured cabling, including Cat6 cable installation, RJ45/keystone termination, testing, and rack patching.

Excellent spoken and written English, with the ability to communicate effectively with non‑technical users and overseas stakeholders.

Strong troubleshooting, problem‑solving, and customer service skills.

Professional and calm communication, with a customer‑focused approach.

Good organisational skills, accountability, and attention to detail in ticket management and documentation.

Preferred Skills

Experience with any of the following will be an added advantage:

Managed Service Provider (MSP) environments.

Supporting international clients or distributed teams.

NinjaOne, ThreatLocker, Hudu, or UniFi networking solutions.