System Development Specialist

Accenture PLC; Dadri; On-site; INR 600,000 - 800,000; Full time

Job summary

Accenture LearnVantage is seeking a Lab Support Specialist to keep instructor-led training running for learners worldwide. You’ll be the direct contact when a lab environment fails during live classes and will build/validate lab environments before they reach the classroom.

Based in India, you will move the team toward Infrastructure as Code, using AI-assisted development to speed up template creation, testing and documentation, while collaborating with courseware design, QA, and lab engineering

Qualifications

• Minimum 3 years in technical operations, infra or DevOps.
• At least 3 years applying Infrastructure as Code (AWS CloudFormation, Azure ARM/Bicep, or Google Deployment Manager).
• 3+ years hands-on with AWS/Azure/GCP including account administration.
• 1 year using AI coding assistants (Claude, ChatGPT, Gemini, Copilot) in production work.
• 3+ years supporting instructors, students, or customers in live or time-sensitive contexts.
• 3+ years with Git or similar version control.
• Professional working proficiency in English, written and spoken.
• Bachelor’s degree or 12 years of work experience (or 6 years with Associate degree).

Responsibilities

• Support live instructor-led classes by resolving lab issues in real time.
• Build and maintain QA lab environments prior to course delivery.
• Reproduce and diagnose lab failures with clear reproduction steps.
• Contribute to move toward Infrastructure as Code with AI-assisted templating.
• Use AI coding assistants as standard for building, debugging, and documenting.
• Collaborate with courseware design, QA, and lab engineering teams.
• Document recurring failures and fixes to prevent repeats.

Skills

Technical ops

DevOps

English comms

AI tooling

Education

Bachelor's degree or equivalent

Tools

AWS

Azure

Git

IaC tools

Job description

We Are:

Accenture LearnVantage helps organizations transform how their people learn and work. We partner with enterprise clients to design and deliver high-quality, scalable, outcome-driven learning that builds the skills their workforces need. Udacity, now part of Accenture LearnVantage, brings deep expertise in technical upskilling through hands-on, project-based online learning. Together we build learning experiences that help people gain in-demand skills in cloud, software development, AI, and more.

You Are:

You are a technical problem solver who is good with people on their worst day. When a lab breaks in the middle of a live class, you work the problem calmly while the instructor keeps teaching, and you treat a frustrated student as someone to help rather than a ticket to close. You know cloud environments well enough to tell a misconfigured template from a learner who missed a step. You already write code with AI assistants as a matter of habit, not novelty, and you reach for them to build, debug, and document. You are self-directed with unfamiliar tools, comfortable figuring out a system nobody has documented yet. You communicate clearly in writing across time zones and cultures, where tone carries more weight because nobody can see your face.

The Work:

Join the Labs team and keep instructor-led training running for learners worldwide. As a Lab Support Specialist, you’ll be the direct point of contact when an environment fails during a live class, and you’ll build and validate lab environments before they ever reach a classroom. You’ll own whether the labs work when it counts, and you’ll help move the team from manual setup toward Infrastructure as Code.

• Support live instructor-led classes, resolving lab environment issues in real time for instructors and students while the class keeps moving.
• Build and maintain QA instances of new labs ahead of course delivery, validating that environments match the course design intent.
• Reproduce and diagnose reported lab failures, fixing what you can and escalating the rest with clear reproduction steps.
• Contribute to the team’s move to Infrastructure as Code, using AI-assisted development to speed up template creation, testing, and documentation.
• Use AI coding assistants such as Claude, ChatGPT, Gemini, or Microsoft 365 Copilot as a standard part of how you build, debug, and document.
• Work directly with courseware design, QA, and lab engineering colleagues to take labs from concept to classroom as one team rather than a series of handoffs.
• Document recurring failures and their fixes so the same issue does not reach the next class.

In this role, you’ll report into the Tech Delivery and Operations Excellence Manager.

This role is based in India and supports classes across non-Americas time zones.

Here’s What You Need:

• Minimum 3 years of experience in technical operations, infrastructure, or DevOps.
• Minimum 3 years of experience applying Infrastructure as Code with AWS CloudFormation, Azure ARM or Bicep, or Google Cloud Deployment Manager.
• Minimum 3 years of hands-on experience with AWS, Azure, or Google Cloud, including tenant or account administration.
• Minimum 1 year of experience using AI coding assistants such as Claude, ChatGPT, Gemini, or Microsoft 365 Copilot on production technical work.
• Minimum 3 years of experience supporting instructors, students, or customers in a live or time-sensitive support role.
• Minimum 3 years of experience with version control tools like Git.
• Professional working proficiency in written and spoken English, including clear written communication with people in other time zones.
• Bachelor’s degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years’ work experience)