IT Customer Services Manager

8119 ASOL Gurgaon 5 SEZ Company; Gurugram District; Presencial; INR 2.500.000 - 4.500.000; Jornada completa

Descripción de la vacante

Accenture seeks a Senior Content Learning Architect, Cloud, to own the accuracy and instructional quality of cloud courses, labs, and projects in the catalog. You will convert learner outcome data, support signals, and provider release notes into fixes, rebuilds, and retirement recommendations, ensuring alignment with quality standards.

You will review submissions, guide content developers, and tailor learning journeys to outcomes, while triaging urgent issues and maintaining content current

Formación

• Minimum 4 years hands-on cloud platform experience (AWS/Azure/GCP) including compute, networking, identity, storage.
• Minimum 4 years instructional design and curriculum development for adult learners.
• Minimum 4 years authoring and testing hands-on cloud labs end-to-end.
• Minimum 4 years troubleshooting and repairing technical learning content.
• Minimum 4 years with infrastructure as code and automation (Terraform, CloudFormation, Bicep, Python, or Bash).
• Minimum 4 years with containers and CI (Docker, Kubernetes, GitHub Actions, or GitLab CI).
• Minimum 2 years with Git version control.
• Minimum 1 year with AI tooling for drafting, iteration, and QA.
• Professional working proficiency in English, including copy-editing technical content.
• Bachelor’s degree or equivalent; Associate degree if applicable.

Responsabilidades

• Own cloud content accuracy and instructional quality for courses, labs, and projects across the catalog.
• Turn learner outcome data and provider notes into fixes, rebuilds, and retirement recommendations.
• Review and approve content submissions from the contributor network.
• Provide actionable feedback to content developers.
• Tailor learning journeys to learner/client outcomes and sequence content accordingly.
• Triage urgent content issues including broken code and labs and ensure compatibility with current cloud services.
• Keep cloud content current as provider changes occur and track deprecations and revisions.

Conocimientos

Cloud platform experience

Instructional design

Hands-on cloud labs

Troubleshooting content

Infrastructure as code

Containers and CI

Git version control

AI tooling for content

English copy-editing

Educación

Bachelor's degree or equivalent

Associate degree alternative

Herramientas

Terraform

CloudFormation

Bicep

Python

Bash

Docker

Kubernetes

GitHub Actions

GitLab CI

Descripción del empleo

You Are:

You are a technical content architect who owns whether the cloud curriculum still works. You have built and run real cloud infrastructure, so when a hands‑on lab fails, you know whether the cause is the learner, the content, or a change the provider shipped last week. You hold a catalog‑wide view, and you will say when content no longer earns its place rather than patching it indefinitely. You hold other people's work to the quality bar, with feedback specific enough that the person can act on it. You are driven by data, and you use learner outcomes, support signals, and provider release notes to decide what gets attention first. You work in a field where the ground moves under the content every quarter, and you work to a standard and help sharpen it rather than letting the catalog drift.

The Work:

Join the Content Maintenance and Labs team and keep cloud content working across the catalog. As a Senior Content Learning Architect, Cloud, you'll take learner outcome data, support signals, provider release notes, and incoming issue reports as your input, and turn them into fixes, rebuilds, and retirement recommendations that ship. You'll own the technical accuracy and instructional quality of the cloud courses, labs, and projects already in the catalog, including the hands‑on labs you'll take over from the current lab leader. Maintain the cloud content in the catalog against the team's quality bar, review criteria, and style guidelines, covering courses, labs, and projects, and contribute to those standards as gaps surface. Prioritize what gets fixed, what gets rebuilt, and what should be retired across the cloud catalog, using learner outcome data, support signals, and provider change as the evidence. Triage and correct urgent content issues, including broken code, failing labs, and solutions that no longer run against current cloud services, APIs, or consoles. Keep cloud content current as providers change services, interfaces, and pricing, tracking deprecations and planning revisions before learners hit them. Review and approve content submissions from the content contributor network, and confirm that accepted improvements deliver the outcomes they promised. Give content developers and contributors feedback specific enough to act on, and apply the team's quality standards consistently across work you did not write. Tailor learning journeys to the outcomes a learner or client is working toward, sequencing existing cloud content into paths that get them there.

Here’s What You Need:

• Minimum 4 years of hands‑on experience with at least one major cloud platform (AWS, Azure, or Google Cloud), including compute, networking, identity, and storage services.
• Minimum 4 years of experience in instructional design, curriculum development, or teaching technical content to adult learners, grounded in adult learning science (scaffolding, retrieval practice, cognitive load, and assessment).
• Minimum 4 years of experience authoring and testing hands‑on cloud labs and projects end to end, including environment troubleshooting.
• Minimum 4 years of experience troubleshooting and repairing technical learning content, including debugging code and fixing broken environments.
• Minimum 4 years of experience with infrastructure as code and automation using Terraform, CloudFormation, Bicep, Python, or Bash.
• Minimum 4 years of experience with containers and continuous integration, such as Docker, Kubernetes, GitHub Actions, or GitLab CI.
• Minimum 2 years of experience with version control tools like Git.
• Minimum 1 year of experience with AI tooling for drafting, iteration, and QA of content.
• Professional working proficiency in written and spoken English, including copy‑editing technical content against documented quality standards and style guidelines.
• Bachelor’s degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years’ work experience)

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture