System Analyst - Tech Support, Officer

STATE STREET CORPORATION; Hyderabad; On-site; INR 2,000,000 - 3,500,000; Full time

Job summary

STATE STREET CORPORATION is seeking an experienced production support professional to manage and support Charles River IMS systems for multiple clients in a SaaS environment. You will administer client production environments, configure interfaces, test changes, and help migrate updates to production.

Qualifications

• BS degree in a technical discipline or BA in Finance with IT concentration.
• 5+ years of progressively responsible experience in production software applications.
• Experience with SQL and MS SQL Server preferred.
• Experience in DevOps (or related) technologies preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Provide application administration and support for client production Charles River IMS solutions.
• Configure and test software changes and operational processes.
• Interface/integration configuration, testing, and support.
• Migration of changes to production environments and resolution of escalated issues.
• Ensure system availability and performance troubleshooting.
• Assist with Disaster Recovery/Business Continuity activities.
• Work with vendors to deliver integrated services for clients.
• Participate in process improvement and automation initiatives.

Skills

SQL

DevOps

Python scripting

PowerShell

Perl

Troubleshooting

Customer service

Production support

Education

BS in Computer Science or IT

Finance with IT concentration

Tools

MS SQL Server

Scripting environments

Git

Job description

Primary Purpose of Position: Managing and supporting all aspects of production Charles River IMS systems for multiple clients as part of Charles River Saas Operations and SaaS strategy.Working closely with clients, provide application administration and support for client production Charles River IMS solutions, including:User administration/privilegesConfiguration and testing of software changes and operational processes o Interface/integration configuration, testing, and supportAssistance resolving escalated problemsMigration of changes and problem resolutions to production environments o System availability o Performance troubleshootingCharles River IMS and database software patches o Charles River IMS version upgradesBusiness Continuity/Disaster Recovery assistanceWorking with CRD colleagues to smoothly transition new clients to production operation.Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.Participation in the development and on-going refinement, enhancement and continuous process improvement for the services.Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.Requirements and Qualifications:A BS degree in a technical discipline such as Computer Science, Engineering, Mathematics or a BA in Finance or Business with an IT concentration.A minimum of 5+years of progressively responsible experience.Experience in managing and supporting mission critical production software applications is required.Experience with SQL, MS SQL Server preferred.Experience in DevOps (or related) technologies is preferred.Proven ability to work in a mission-critical operations and production support environment.Experience or familiarity with servers and networks is preferred.Proven ability to partner with various internal departments to deliver superior customer service.Break down moderately complex processes into simple and reliable components.Experience with automation using scripting languages such as Python/ Perl and PowerShell.Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.Database software or IT technical experience.Charles River IMS or securities trading software experience is preferred.A background in portfolio management and trading system applications is preferred.Any experience with the following is preferred: databases, server operating systems, servers, networks, job scheduling software, system monitoring software, clusters/high availability systems, Disaster Recovery/Business Continuity, FIX. § Strong written and verbal communication skills.Ability to manage multiple, simultaneous priorities.Proven organizational skills with attention to detail.Ability to achieve results without close supervision.Self-motivated with the ability to operate independently and also has the strong desire to work as a member of a team.Demonstrated practical, hands-on, “can-do” approach, and the ability to work efficiently and creatively. § Strong analytical and problem-solving skills.About State StreetAcross the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.Discover more information on jobs at StateStreet.com/careersRead our CEO Statement