SaaS Onboarding Analyst, Officer

State Street; Hyderabad; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

State Street in Hyderabad seeks an experienced Production Support Analyst to manage and support Charles River IMS production environments for multiple clients. You will collaborate with CRD colleagues and vendors to ensure system availability, perform configuration, testing, upgrades and issue resolution, and help deliver a tightly integrated, reliable service.

The role requires a BS degree in a technical field, 5+ years in production software support, and hands‑on experience with SQL/SQL

Qualifications

• BS degree in a technical discipline such as Computer Science, Engineering, Mathematics or a BA in Finance or Business with an IT concentration.
• 5+ years of progressively responsible experience.
• Experience managing and supporting mission critical production software applications.
• Experience with SQL, MS SQL Server preferred.
• Experience in DevOps technologies preferred.
• Proven ability to work in a mission-critical operations and production support environment.
• Familiarity with servers and networks preferred.
• Proven ability to partner with various internal departments to deliver customer service.
• Experience with scripting languages such as Python/ Perl and PowerShell.
• Strong written and verbal communication skills.
• Database software or IT technical experience.
• Charles River IMS or securities trading software experience preferred.
• Background in portfolio management and trading system applications preferred.
• Experience with databases, servers, networks, job scheduling, monitoring, DR/BC, FIX preferred.
• Strong analytical and problem-solving skills.

Responsibilities

• Working closely with clients, provide application administration and support for client production Charles River IMS solutions.
• User administration/privileges.
• Configuration and testing of software changes and operational processes.
• Interface/integration configuration, testing, and support.
• Assistance resolving escalated problems.
• Migration of changes and problem resolutions to production environments.
• System availability.
• Performance troubleshooting.
• Charles River IMS and database software patches.
• Charles River IMS version upgrades.
• Business Continuity/Disaster Recovery assistance.
• Transitioning new clients to production operation.
• Working with CRD colleagues and vendors to deliver a tightly integrated service.
• Participation in development and refinement of services.
• Investigation of 3rd party tools to enhance delivery of services.

Skills

Analytical thinking

Customer service

Communication skills

Multi-tasking

Automation scripting

Education

BS degree in Computer Science/Engineering/Math or IT-related Finance

Tools

SQL Server

PowerShell

Python

Perl

Job description

Primary Purpose Of Position

Managing and supporting all aspects of production Charles River IMS systems for multiple clients as part of Charles River Saas Operations and SaaS strategy.

Essential Functions

• Working closely with clients, provide application administration and support for client production Charles River IMS solutions, including:
• User administration/privileges
• Configuration and testing of software changes and operational processes
• Interface/integration configuration, testing, and support
• Assistance resolving escalated problems
• Migration of changes and problem resolutions to production environments
• System availability
• Performance troubleshooting
• Charles River IMS and database software patches
• Charles River IMS version upgrades
• Business Continuity/Disaster Recovery assistance
• Working with CRD colleagues to smoothly transition new clients to production operation.
• Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.
• Participation in the development and on-going refinement, enhancement and continuous process improvement for the services.
• Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.

Non-Essential Functions

• Perform other duties as assigned.

Requirements And Qualifications

• A BS degree in a technical discipline such as Computer Science, Engineering, Mathematics or a BA in Finance or Business with an IT concentration.
• A minimum of 5+years of progressively responsible experience.
• Experience in managing and supporting mission critical production software applications is required.
• Experience with SQL, MS SQL Server preferred.
• Experience in DevOps (or related) technologies is preferred.
• Proven ability to work in a mission-critical operations and production support environment.
• Experience or familiarity with servers and networks is preferred.
• Proven ability to partner with various internal departments to deliver superior customer service.
• Break down moderately complex processes into simple and reliable components.
• Experience with automation using scripting languages such as Python/ Perl and PowerShell.
• Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
• Database software or IT technical experience.
• Charles River IMS or securities trading software experience is preferred.
• A background in portfolio management and trading system applications is preferred.
• Any experience with the following is preferred: databases, server operating systems, servers, networks, job scheduling software, system monitoring software, clusters/high availability systems, Disaster Recovery/Business Continuity, FIX.
• Strong written and verbal communication skills.
• Ability to manage multiple, simultaneous priorities.
• Proven organizational skills with attention to detail.
• Ability to achieve results without close supervision.
• Self-motivated with the ability to operate independently and also has the strong desire to work as a member of a team.
• Demonstrated practical, hands‑on, “can-do” approach, and the ability to work efficiently and creatively.
• Strong analytical and problem-solving skills.

About Charles River Development

Charles River Investment management System in a platform that provides many Front-Office functions including Portfolio Management, Order Management and Execution, Compliance, Performance & Attribution, Modelling, Scenario Analysis, and Wealth Management.

We are part of the State Street Bank. State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. From technology to product innovation, we’re making our mark in the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading, and investment management to institutional clients.

Work, Live and Grow.

We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in location, but you may expect generous medical care, insurance and savings plan amongst other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility.

We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity, and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

Interested in learning more about us? Visit our www.statestreet.com www.crd.com LinkedIn page: State Street on LinkedIn

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Job ID: R-798217