System Administrator I

Pdi Software India; Hyderabad; Híbrido; INR 800.000 - 1.400.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Quarterly perks program

Learning opportunities

Descripción de la vacante

PDI Technologies is seeking a System Administrator I to join our 24/7 NOC, ensuring high availability, performance, and security across on‑prem and cloud environments. You will handle incidents, monitoring, network configuration, IAM, databases, and AI-enabled incident reporting.

The role demands strong technical problem solving, adherence to security standards, and flexible shifts in a hybrid work setup in India. Collaboration with internal and external teams is essential.

Formación

• Bachelor's degree in Computer Science, IT, Electronics, or related field or equivalent experience.
• 4-5 years of relevant experience in System Administration or NOC operations.
• Experience with monitoring tools and enterprise IT environments.
• Strong networking knowledge including VPNs, tunnels, and ASA configurations.
• Working knowledge of Active Directory, Okta, SQL, and server administration.
• Ability to manage priorities in a 24/7 operational setting.

Responsabilidades

• Incident Service Management: monitor, triage, and resolve incidents within SLAs.
• System Monitoring: manage DataDog-like tools, patching, upgrades, and resource optimization.
• Network Administration: maintain connectivity, tunnels, ASA licensing, and IP whitelists.
• IAM Administration: AD and Okta user accounts and access policies.
• Database Administration: manage DB access control and identity integration.
• Cloud Infrastructure (AWS): configure EC2/S3/IAM, cost optimization, backups, DR support.
• Technical Support: troubleshoot performance, IIS, hardware, and access issues.
• AI Enablement in NOC: assist incident analysis and reporting with AI tools.

Conocimientos

Monitoring tools

Networking concepts

Active Directory

Okta

SQL

Server administration

AWS (EC2, S3, IAM)

IIS

AI in NOC operations

Educación

Bachelor's degree in CS/IT/related

Herramientas

DataDog

PagerDuty

Active Directory

Okta

SQL Server

AWS

IIS

Descripción del empleo

At PDI Technologies, we empower some of the worlds leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency.

By Connecting Convenience across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.

Role Overview

The System Administrator I is responsible for the administration, monitoring, and optimization of enterprise IT infrastructure within a 24/7 Network Operations Center (NOC) environment. This role ensures high availability, performance, and security of systems across on-premises and cloud environments. The incumbent will manage incident resolution, system maintenance, network configurations, and cloud operations, while delivering high-quality support to internal stakeholders and customers. The role requires strong technical expertise, problem-solving abilities, and adherence to operational and security standards.

Key Responsibilities

• 1. Incident Service Management Monitor, triage, and resolve incidents within defined SLAs, ensuring timely escalation where required. Maintain clear and professional communication with stakeholders throughout the incident lifecycle. Document resolutions, root causes, and updates in accordance with operational processes. Demonstrate strong working knowledge of Microsoft ecosystem and Windows server environments.
• 2. System Monitoring Infrastructure Management Proactively monitor infrastructure using enterprise monitoring tools (e.g., DataDog,PagerDuty). Respond to alerts across critical, warning, and error thresholds. Perform system upgrades, patch management, and scheduled maintenance activities. Manage and optimize server resources including CPU, memory, and storage capacity.
• 3. Network Administration Configure, maintain, and troubleshoot network connectivity including static, dynamic, and failover tunnels. Perform routing updates, ASA licensing activities, and IP whitelisting tasks. Execute network security tasks such as IP blocking (shunning) and tunnel resets.
• 4. Identity Access Management (IAM) Administer Active Directory (AD) user accounts, group memberships, and access policies. Support identity synchronization between AD and Okta environments. Provision and maintain internal and customer user accounts in alignment with security policies.
• 5. Database Administration Support Manage database-level access control, including granting and revoking SQL permissions. Support integration of identity groups with database systems.
• 6. Cloud Infrastructure (AWS) Management Configure and manage AWS services including EC2, S3, and IAM components. Monitor cloud utilization and implement cost optimization measures. Perform scheduled backups, scaling, and disaster recovery support activities. Troubleshoot infrastructure and application-level issues within cloud environments. Integrate cloud services with on-premises and third-party systems.
• 7. Technical Support Troubleshooting Diagnose and resolve system performance issues, IIS services, hardware concerns, and access-related issues. Manage service configurations, permissions, and software installations. Support authentication-related issues including MFA resets and monitoring tool components.
• 8. AI Enablement in NOC Operations Utilize AI tools to support operational efficiency in incident analysis and reporting. Perform summarization of alerts, logs, and incident data for operational insights. Develop structured prompts for root cause analysis, escalation notes, and customer communications. Validate AI-generated outputs before operational use. Ensure adherence to data security and confidentiality standards when using AI tools.

Qualifications

• Bachelor s degree in Computer Science, Information Technology, Electronics, or related field (or equivalent experience).
• 4-5 years of relevant experience in System Administration or NOC operations.
• Experience with monitoring tools..
• Strong knowledge of networking concepts including VPNs, tunnels, and ASA configurations.
• Working knowledge of Active Directory, Okta, SQL, and server administration practices.
• Ability to manage priorities effectively in a fast-paced, 24/7 operational environment.

Preferred Skills

Technical Expertise

• Strong understanding of IT infrastructure, systems, and cloud technologies.
• Effective verbal and written communication skills for stakeholder interaction.
• Adherence to processes, documentation standards, and compliance requirements.

Analytical

• Proven troubleshooting and root cause analysis capabilities.
• Ability to work cross-functionally with internal and external teams.

Work Environment

Hybrid work model (Work From Office / Work From Home). Flexibility to work in rotational shifts, including night shifts and weekends. Availability outside standard business hours based on operational requirements.

Behavioral Competencies

• Ensures Accountability
• Manages Complexity
• Communicates Effectively
• Balances Stakeholders
• Collaborates Effectively

PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Disclaimer: This job posting and location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.