System Administrator

VikingCloud India; Vadodara; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

VikingCloud India seeks an experienced System Administrator to manage enterprise Microsoft 365, VMware compute environments, and deliver high-quality L2/L3 support to end users and internal teams. The role covers day-to-day administration, reliability, security hygiene, and escalation handling across identity, collaboration, and virtualization platforms.

The candidate will administer Entra ID, Exchange Online, SharePoint Online, and Teams; manage licensing and mailboxes; support Intune/Endpoint

Qualifications

• 6-7 years hands-on System Administration experience in enterprise environments.
• Strong experience as Microsoft 365 / Office 365 administrator, including Global Admin responsibilities.
• Solid working knowledge of VMware for creating and managing compute (vSphere/ESXi/vCenter).
• Proven L2 and L3 end-user and infrastructure support experience.
• Strong foundation in Active Directory / Entra ID, DNS, DHCP, Group Policy, and Windows Server.
• Experience with ticketing, remote support, and incident/problem/change processes.
• Good scripting awareness (PowerShell) for automation of repetitive admin tasks.
• Strong communication skills for user-facing support and stakeholder updates.

Responsibilities

• Administer and operate Microsoft 365 tenant with privileged access control.
• Manage Entra ID (Azure AD): users, groups, roles, MFA, and SSO.
• Administer Exchange Online, SharePoint Online, OneDrive, and Teams.
• Handle licensing, mailbox management, retention/compliance policies.
• Support device management via Intune/Endpoint Manager.
• Perform tenant health checks, security alert reviews, audit logs.
• Create, configure, and manage VMware compute resources and deployments.
• Coordinate with storage/network teams for datastore and backup readiness.
• Maintain documentation for VM standards and build checklists.

Skills

M365 Admin

VMware vSphere

L2/L3 Support

Azure AD

DNS/DHCP

Group Policy

Windows Server

PowerShell

Ticketing tools

Education

Bachelor's degree in Computer Science/IT

Tools

ServiceNow

Jira

Freshservice

Job description

We are looking for an experienced System Administrator to manage enterprise Microsoft 365 (Global Admin scope), VMware compute environments, and deliver high-quality L2/L3 support to end users and internal teams. The role owns day-to-day administration, reliability, security hygiene, and escalation handling across identity, collaboration, and virtualization platforms.

Key Responsibilities

• Administer and operate Microsoft 365 tenant as Global Admin (or equivalent privileged admin roles with least-privilege practices).
• Manage Entra ID (Azure AD): users, groups, roles, Conditional Access, MFA, and SSO integrations.
• Administer Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams.
• Handle licensing, mailbox management, distribution lists, shared mailboxes, and retention/compliance policies.
• Support device management via Intune / Endpoint Manager where applicable.
• Perform tenant health checks, security alerts review, and audit log investigation.
• Execute joiner-mover-leaver (JML) processes and privileged access reviews.
• Create, configure, and manage VMware vSphere / ESXi compute resources (VMs, templates, snapshots, clones).
• Manage compute capacity: CPU, memory, storage allocation, and resource pools.
• Perform VM lifecycle operations: provisioning, resizing, migration (vMotion), and decommissioning.
• Monitor host/cluster health, performance, and availability; remediate compute-related incidents.
• Coordinate with storage/network teams for datastore, networking, and backup readiness.
• Maintain documentation for VM standards, naming conventions, and build checklists.

L2 / L3 End-User Support

• Provide L2 and L3 technical support for Windows endpoints, identity, M365 apps, and virtualization-related user issues.
• Troubleshoot complex incidents escalated from L1 (login, mail, Teams, SharePoint, VPN, device, profile, and access issues).
• Own major incident coordination for identity / collaboration / compute outages until resolution or formal handover.
• Maintain SLAs/OLAs; ensure timely updates in ticketing tools (ServiceNow / Jira / Freshservice, etc.).
• Create knowledge base articles and runbooks for recurring issues.
• Mentor L1/L2 analysts on troubleshooting standards and escalation quality.

Operations, Security & Governance

• Enforce least-privilege access; avoid standing Global Admin usage where PIM / just-in-time access is available.
• Support backup/restore validation for critical mailboxes, SharePoint sites, and VMs (as per process).
• Participate in change management: raise, review, implement, and post-validate changes.
• Maintain asset, license, and configuration records with accuracy.
• Contribute to DR/BCP readiness for M365 and VMware compute services.

Required Skills & Experience

• 6-7 years of hands-on System Administration experience in enterprise environments.
• Strong experience as Microsoft 365 / Office 365 administrator, including Global Admin (or equivalent highly privileged) responsibilities.
• Solid working knowledge of VMware for creating and managing compute (vSphere/ESXi/vCenter).
• Proven L2 and L3 end-user and infrastructure support experience.
• Strong foundation in Active Directory / Entra ID, DNS, DHCP, Group Policy, and Windows Server.
• Experience with ticketing, remote support, and incident/problem/change processes.
• Good scripting awareness (PowerShell preferred) for automation of repetitive admin tasks.
• Strong communication skills for user-facing support and stakeholder updates.
• Ability to work independently on escalations and document root cause clearly.

Preferred / Nice to Have

• Microsoft certifications (e.g., MS-102, AZ-104, MD-102) and/or VMware VCP / equivalent.
• Exposure to Azure IaaS, hybrid identity (AD Connect), and Conditional Access design.
• Experience with endpoint security tools (Defender, CrowdStrike, etc.).
• Familiarity with backup tools (Veeam / Commvault / similar).
• Experience supporting global/offshore delivery or US/EU customer environments.
• Basic networking knowledge (VLAN, VPN, firewall rules, proxy).

Education

Bachelor's degree in Computer Science, IT, Electronics, or equivalent practical experience.

Soft Skills

• Customer-first mindset with calm handling of priority incidents.
• Clear written and verbal English communication.
• Ownership, accountability, and documentation discipline.
• Ability to prioritize under SLA pressure and coordinate across teams.