Sustainability & Climate Client Services Specialist

Msci-; Mumbai; On-site; INR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Transparent compensation schemes

Flexible working arrangements

Global network of colleagues

Learning opportunities

Job summary

MSCI Mumbai is seeking a Client Service Associate to support ESG Research clients across financial institutions. You will handle inquiries, resolve issues, and learn MSCI ESG Research products while building strong client relationships.

The role requires 6–7 years of relevant experience, a Bachelor's degree (MBA or Master’s preferred), and a passion for sustainability and climate issues. You will collaborate with cross-functional teams to enhance client outcomes.

Qualifications

• 6-7 years of work experience in Client Service or Sustainability/Climate preferred.
• Bachelor’s degree required; MBA or Master’s degree preferred.

Responsibilities

• First point of contact for general queries directed to client services via phone, email or online case management.
• Ownership and management of client enquiry and issue resolution processes for specific case types.
• Support Client Coverage teams across EMEA to increase efficiency and enhance client experience via best practice.
• Collaborate with Solutions Specialists, Sales and Client Service colleagues across EMEA.
• Develop understanding of MSCI ESG Research Solutions.

Skills

Client service

Sustainability

Climate research

Education

Bachelor's degree

MBA or Master's

Job description

Your Team Responsibilities

About MSCI: For more than 40 years, MSCI’s research-based indexes and analytics have helped the world’s leading investors build and manage better portfolios. Clients rely on our offerings for deeper insights into the drivers of performance and risk in their portfolios, broad asset class coverage and innovative research. Our line of products and services includes indexes, analytical models, data, real estate benchmarks and ESG research. MSCI serves 98 of the top 100 largest money managers, according to the most recent P&I ranking. For more information, visit us atwww.msci.com.

Position overview: MSCI Inc. isseekingto expand itsSustainablity& ClimateClient Service team. MSCI ESG Research is a leading provider ofSustainability & Climateresearch to institutional investors globally. Successful candidates will have a financial background, client service experience, andexhibitan interestforthis business. They should have proven abilities to develop strong working relationships with externalclientslearn MSCI ESG Research products and guide clients to better use those products. Our clients span some of the world's largest pension funds and asset managers. Managing the relationships for a portfolio of clients exposes the analysts to a wide range of institution types and ensures a challenging role with daily client interactions. To succeed in the role, analysts must learn about ESG products and issues, about their client's line of business and investment process, and then bring that knowledge together to provide insight and best practices to those client organizations. ClientService Associatemust be adaptable, eager problem solvers, and able to lead cross-organization teams. Great communications skills are a must as they represent MSCI to all levels of client management

Your Key Responsibilities

• First point of contact for general queries directed to client services by phone,emailor online case management
• Ownership and management of client enquiry and issue resolution processes for specific case types using salesforce
• Supporting Client Coverage teams across EMEA to increase efficiency and enhance the client experience via best practice
• The successful candidate will work closely with Solutions Specialists, Salesand their Client Service colleagues across EMEA
• Achievean appropriate understandingof MSCIESGResearchSolutions
• Become proficient at resolving MSCIESG Researchclient questions and issues for specific case types by leveraging AI tools
• Liaise with other MSCI departments to ensure all clients’ requests/inquiries are managed appropriately
• Maintainaccuraterecords in Salesforce of client contact details andconversations,including cases, and emails
• Liaise with service delivery teams tooptimizeclient experience
• Work on projects associated with product testing and liaise with cross-functional teams across regions

Your skills and experience that will help you excel

• 6-7 yearsof work experience inClient Service function or Sustainability/Climate would bepreferred

• Bachelor’sdegreerequired,MBA orMaster’s Degreepreferred

• Strong interest in Sustainability & Climate and how these factorsimpactthe investment process

• Must be attentive to detail with a willingness to learn and grow per the business goals

• Must have an appreciation for diverse cultural norms and styles

• Prior knowledge ofMSCIproducts and experience of a client facing role ( preferred)

About MSCI

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

• Flexible working arrangements, advanced technology, and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, AI Learning Center , LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our vision – to power better decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI strengthens global markets by connecting participants across the financial ecosystem with a common language. Our research-based data, analytics and indexes, supported by advanced technology, set standards for global investors and help our clients understand risks and opportunities so they can make better decisions and unlock innovation. We serve asset managers and owners, private-market sponsors and investors, hedge funds, wealth managers, banks, insurers and corporates.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email [e-mail] and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.