Support Specialist (Voice) – AML & Fraud

TP; Mumbai; On-site; INR 630,000 - 770,000; Full time

Job summary

A dynamic financial services organization is seeking a Support Specialist for an Inbound Voice process focused on financial crime prevention. This role involves managing customer inquiries related to account security and fraud alerts. Ideal candidates should have a graduate degree and at least 18 months of banking experience, particularly in AML or Fraud. Excellent communication skills in English and problem-solving abilities are essential for success in this fast-paced environment. Competitive pay of up to ₹7 LPA offered.

Qualifications

• Minimum 18 months of professional experience in a banking environment.
• Experience within AML or Fraud domains is required.
• Prior experience in an Inbound Voice customer support operation.

Responsibilities

• Handle high-volume inbound calls from customers regarding account restrictions and fraud alerts.
• Conduct initial investigations into suspicious activities.
• Ensure compliance with Anti-Money Laundering regulations.
• Maintain accurate documentation of customer interactions.

Skills

Excellent verbal communication skills in English

Strong analytical and problem-solving abilities

Attention to detail

Education

Graduation in any stream

Job description

Company Overview

Join a dynamic financial services organization dedicated to maintaining the highest standards of security and compliance in the banking industry. We are looking for motivated individuals to help protect our customer base and ensure all operations adhere to strict regulatory guidelines.

Role Summary

We are hiring a Support Specialist for an Inbound Voice process focused on financial crime prevention. You will be the primary contact for customers with inquiries regarding account security, transaction monitoring, and potential fraud alerts. This role requires excellent communication skills and a strong background in banking compliance to handle sensitive customer situations effectively.

Key Responsibilities

• Inbound Voice Support: Handle high-volume inbound calls from customers regarding account restrictions, transaction reviews, and fraud alerts.
• Fraud Detection & Investigation: Conduct initial investigations into suspicious activities and identify potential fraud patterns to protect customer assets and the organization.
• AML Compliance: Ensure all customer interactions and case management processes comply with stringent Anti-Money Laundering (AML) regulations.
• Case Management: Maintain accurate and detailed documentation of all customer interactions and investigations.

Qualifications & Requirements

• Education: Must be a Graduate in any stream (Mandatory).
• Experience: Minimum 18 months of professional experience in a banking environment, specifically within AML or Fraud domains.
• Process Expertise: Mandatory experience in an Inbound Voice customer support operation.
• Skills: Excellent verbal communication skills in English; Strong analytical and problem-solving abilities with keen attention to detail; Flexibility to work in a fast-paced environment with 24/7 rotational shifts.
• Competitive Pay: Up to ₹7 LPA based on experience.
• Work Schedule: 5-day work week with 2 rotational offs.
• Location Advantage: Based in a prime location in Malad.

How to Apply

Contact person: Manik Vashist

Share your Resume at : [e-mail] or 7986545758