Support Lead (Oracle PL/SQL and .Net)

IQVIA; Ernakulam; On-site; INR 600,000 - 900,000; Full time

Job summary

IQVIA is seeking an Application Support Lead to provide Level 2/3 production support for critical applications. You will monitor health, investigate incidents, and work with development teams to resolve defects while maintaining runbooks and knowledge articles.

You’ll analyze logs, support deployments, and drive RCA to implement preventive actions, ensuring timely assistance to business users and smooth operation of business-critical systems.

Qualifications

• Experience providing Level 2/3 production support for business-critical applications.
• Ability to troubleshoot incidents, defects and service disruptions.
• Proficient in RCA and implementing preventive actions.
• Experience with deployments, releases, patches, upgrades and hotfixes.
• Knowledge of Windows and Linux server administration.
• Database administration and support experience.
• Strong collaboration with development teams and on-call readiness.

Responsibilities

• Provide Level 2 and Level 3 production support for business-critical applications.
• Monitor application availability, performance, responsiveness, and health.
• Investigate and resolve incidents, defects and service disruptions.
• Analyze logs and alerts to identify and fix issues proactively.
• Support deployments, releases, patches, upgrades, and hotfixes.
• Collaborate with development teams to fix defects and performance issues.
• Perform root cause analysis and implement preventive actions.
• Assist business users with timely technical support and issue resolution.
• Maintain knowledge articles, runbooks, and operational procedures.
• Participate in on-call support and major incident management.

Skills

ASP.NET / .NET Core

C#

Angular

React

JavaScript / TypeScript

REST APIs

Incident management

Root cause analysis

Performance tuning

Windows Server

Linux Server

Database administration

Security configurations

Tools

SQL

Git

Monitoring tools

Log analysis

Job description

• Support Lead (G140): please search for Application Support Engineer, Production Support Analyst, Technical Support Analyst etc.
• Provide Level 2 and Level 3 production support for business-critical applications.
• Monitor application availability, performance, responsiveness, and overall health.
• Investigate, troubleshoot, and resolve application incidents, defects, and service disruptions.
• Analyze application logs, system logs, and monitoring alerts to identify and resolve issues proactively.
• Support application deployments, releases, patches, upgrades, and hotfix implementations.
• Collaborate with development teams to resolve software defects and performance issues.
• Perform root cause analysis (RCA) and implement preventive and corrective actions.
• Support business users by providing timely technical assistance and issue resolution.
• Maintain knowledge articles, support documentation, operational procedures, and runbooks.
• Participate in on-call support and major incident management activities as required
• Technical Skills:
• Troubleshoot application integrations with internal and external systems.
• Support authentication, authorization, and security-related configurations.
• Assist with performance optimization and application tuning activities
• Database Administration & Support

• Support Lead (G140): please search for Application Support Engineer, Production Support Analyst, Technical Support Analyst etc.
• Provide Level 2 and Level 3 production support for business-critical applications.
• Monitor application availability, performance, responsiveness, and overall health.
• Investigate, troubleshoot, and resolve application incidents, defects, and service disruptions.
• Analyze application logs, system logs, and monitoring alerts to identify and resolve issues proactively.
• Support application deployments, releases, patches, upgrades, and hotfix implementations.
• Collaborate with development teams to resolve software defects and performance issues.
• Perform root cause analysis (RCA) and implement preventive and corrective actions.
• Support business users by providing timely technical assistance and issue resolution.
• Maintain knowledge articles, support documentation, operational procedures, and runbooks.
• Participate in on-call support and major incident management activities as required
• Technical Skills:
• Support applications developed using: ASP.NET / .NET Core, C#, Angular, React, JavaScript / TypeScript, REST APIs, etc.
• Troubleshoot application integrations with internal and external systems.
• Support authentication, authorization, and security-related configurations.
• Assist with performance optimization and application tuning activities
• Database Administration & Support
• Windows & Linux Server Administration
  

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.