Support Lead Oracle PL SQL And Net

IQVIA; Ernakulam; On-site; INR 600,000 - 900,000; Full time

Job summary

IQVIA is seeking a Support Lead to deliver Level 2/3 production support for mission-critical applications. You will monitor health, investigate incidents, and collaborate with development teams to improve performance and security.

You will also support deployments, perform root cause analysis, and maintain runbooks and knowledge articles. On-call involvement and major incident response are part of the role.

Qualifications

Responsibilities

• Provide Level 2 and Level 3 production support for business-critical applications.
• Monitor application availability, performance, responsiveness, and health.
• Investigate, troubleshoot, and resolve application incidents, defects, and service disruptions.
• Analyze application logs, system logs, and alerts to identify and resolve issues.
• Support deployments, releases, patches, upgrades, and hotfixes.
• Collaborate with development teams to resolve defects and performance issues.
• Perform root cause analysis (RCA) and implement preventive actions.
• Support business users with timely technical assistance and issue resolution.
• Maintain knowledge articles, support documentation, and runbooks.
• Participate in on-call support and major incident management as required.

Skills

ASP.NET

NET Core

C#

Angular

React

JavaScript/TypeScript

REST APIs

Database Admin

Windows Admin

Linux Admin

Security Config

Job description

Job Description:

• Support Lead (G140): please search for Application Support Engineer, Production Support Analyst, Technical Support Analyst etc.
  • Provide Level 2 and Level 3 production support for business-critical applications.
  • Monitor application availability, performance, responsiveness, and overall health.
  • Investigate, troubleshoot, and resolve application incidents, defects, and service disruptions.
  • Analyze application logs, system logs, and monitoring alerts to identify and resolve issues proactively.
  • Support application deployments, releases, patches, upgrades, and hotfix implementations.
  • Collaborate with development teams to resolve software defects and performance issues.
  • Perform root cause analysis (RCA) and implement preventive and corrective actions.
  • Support business users by providing timely technical assistance and issue resolution.
  • Maintain knowledge articles, support documentation, operational procedures, and runbooks.
  • Participate in on-call support and major incident management activities as required
  • Technical Skills:
    • Support applications developed using: ASP.NET / .NET Core, C#, Angular, React, JavaScript / TypeScript, REST APIs, etc.
    • Troubleshoot application integrations with internal and external systems.
    • Support authentication, authorization, and security-related configurations.
    • Assist with performance optimization and application tuning activities
    • Database Administration & Support
    • Windows & Linux Server Administration

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

Requirements: