Support Intern

Arivu Educational Consultants; Bengaluru South; On-site; INR 134,000 - 201,000; Part time

Job summary

Arivu Educational Consultants offers a Part time Support Intern role in Bangalore South, India. The position emphasizes resolving at least 60 support tickets per day, maintaining under 5 hours per resolution, and strict SOP adherence across ticket, app, admission, and registration processes.

The role also covers team training, assessments, and supervising subordinates to align with company SOPs, with onboarding for freshers in a multilingual educational environment.

Qualifications

• Fresher suitable for internship
• Willingness to learn and follow SOPs
• Proficiency in regional languages (Kannada, Tamil, Hindi, English, Malayalam, Telugu) preferred

Responsibilities

• Support Ticket Resolution: Resolve a minimum of 60 support tickets per day.
• Maintain an average resolution time of less than 5 hours.
• Follow Standard Operating Procedures (SOP) for all support ticket resolutions.

Job description

Arivu Educational Consultants | Part time

Support Intern

Bangalore South, India | Posted on 08/25/2026

• Country India
• Work Experience Fresher
• Mandatory Languages (At least one regional) Kannada; Tamil; Hindi; English; Malayalam; Telugu

About Us

ArivuPro Academy is an Ed-tech company and Academy in Bangalore established in the year 2015 that offers coaching services for a wide variety of professional examslike C A, CS, ACCA, CMA US in the commerce stream and we have also tied up with various institutions pan India to provide integrated courses.

Job Description

• 1. Support Ticket Resolution:

  • Resolve a minimum of 60 support tickets per day.
  • Maintain an average resolution time of less than 5 hours.
  • Follow Standard Operating Procedures (SOP) for all support ticket resolutions.

• 2. App-Related Tasks:

  • Complete all app-related tasks as per SOP with 99% accuracy by the next day (R+1 day).
  • Ensure the accuracy of 99% of data entered for app-related formalities.

• 3. Admission Formalities:

  • Complete all admission formalities as per SOP within the next day (A+1 day).
  • Ensure the accuracy of 99% of data entered for admission formalities.

• 4. Registration Formalities:

  • Complete all registration formalities as per SOP within the required timelines.
  • Ensure the accuracy of 99% of data entered for registration formalities.

• 5. Team Training and Assessment:

  • Conduct team assessments three times a month.
  • Allocate work and solve doubts as per company SOP.
  • Ensure team members are trained and their work aligns with company SOP.

• 6. Subordinate Supervision and Achievement:

  • Ensure subordinates carry out their work diligently.
  • Assist subordinates in achieving their Key Result Areas (KRA).