Support Intermediate

Nextpower India Private Limited; Hyderabad; On-site; INR 300,000 - 600,000; Full time

Job summary

Nextpower India Private Limited in Hyderabad, Telangana, is seeking an IT Support Technician to provide day-to-day helpdesk support, covering desktop hardware, OS, software, and applications, while contributing to long-term IT strategy.

You will troubleshoot connectivity, Active Directory, Office 365, Okta, Zoom, and AV systems, deploy laptops, manage assets, and ensure tickets are resolved promptly with meticulous follow-up.

Qualifications

• Must be local to Hyderabad, Telangana.
• Proficient with Windows 10/11, TCP/IP, DNS, DHCP, Active Directory, Office 2016/2019, Office 365, Okta, Zoom.
• Strong analytical and troubleshooting skills with attention to detail.
• Good interpersonal skills and follow-up with users.
• Minimum 2-4 years of desktop support experience.
• B.S. in Computer Science or equivalent experience.

Responsibilities

• Provide technical support for desktop hardware, configuration, installation, maintenance, and upgrades.
• Troubleshoot and configure Wi‑Fi connectivity, Office 365, Box.com, Okta; deploy laptops/desktops in a domain environment.
• Inventory and asset tagging; general network connectivity assistance.
• Active Directory account creation and password resets; AV System Support (Zoom).
• Provide day-to-day desktop support to executive team and assistants.
• Respond to and close tickets; determine effective solutions and ensure resolution before closing.
• Update databases to maintain accuracy; follow processes and procedures.
• Provide feedback to clients as necessary; track all assigned tickets until resolved.

Skills

AI Tools

PowerShell

Service Desk

Executive support

Analytical skills

Collaboration

Education

B.S. in Computer Science

Tools

Windows 10/11

TCP/IP

DNS

DHCP

Active Directory

Office 2016/2019

Office 365

Okta

Zoom

Job description

Job Description: The IT Support Technician will be based in Hyderabad, Telangana and will be responsible for day to day IT helpdesk support including the analysis, acquisition, installation, configuration, implementation, modification and support of computer desktop hardware, operating systems, software, and applications. He or she will apply advanced knowledge of computer hardware/software and operating systems, general knowledge of networks, etc. to provide the required day to day support and implement long-term strategic direction for the function.

Nextpower is one of the most promising, fastest growing companies in today’s solar industry. We design and manufacture next generation PV tracking systems that dramatically improve the economics of solar power. Applications range from distributed generation to massive utility-scale power plants across domestic and international markets. It is an exciting time to join Nextpower as we expand our team to meet the challenges of rapid growth in the B2B solar industry. With one of the most experienced management teams in solar, category-leading products, and a fortified technology roadmap, Nextpower is making a dramatic impact on the power plant of the future.

We are looking for someone who demonstrates: Knowledge of Ai Tools Scripting ( PowerShell ) ServiceDesk portal Intense collaboration Passionate customer focus Thoughtful, fast, disciplined execution Tenacious commitment to continuous improvement Relentless drive to win Understanding of the enhanced level of support required for executive staff.

Here is a glimpse of what you’ll do…

• Provide technical support for desktop/computer definition, purchase, configuration, installation, maintenance, and upgrades of computer hardware.
• Troubleshoot and Configure: Wi‑Fi Connectivity Office 365, Box.com, Okta Deploy laptops and desktops in a domain environment Inventory and Asset Tag General network connectivity, file access Active Directory account creation and password resets AV System Support (Zoom) Provides day to day desktop support to executive team and assistants Accountable for the development of and technical support of workstations, printers, etc.
• Computer and network system maintenance and support.
• Timely respond to and close all tickets assigned.
• Determine the most effective manner in which to solve tickets.
• Ensure that tickets are correctly solved before they are set to resolved state.
• Ensure that the process and procedures are followed.
• Provide feedback to clients where necessary.
• Track all assigned tickets until resolved.
• Update databases to maintain their accuracy.
• Execute the change tasks assigned within the scheduled time frame as planned.
• Provide effective specialist contribution to the analysis and resolution of problems and known errors.

Here is some of what you’ll need (required)…

• Must be local to the Hyderabad, Telangana.
• Must be proficient with supporting the following platforms and technologies; Windows 10/11, TCP/IP, DNS, DHCP, Active Directory, Office 2016/2019, Office 365, Okta, Zoom.
• Strong analytical and trouble shooting skills with attention to detail.
• Good interpersonal skills and strong follow‑up with users.
• Must have minimum 2-4 years of desktop support experience.
• B.S. in computer science or equivalent experience.

At Nextpower, we are driving the global energy transition with an integrated clean energy technology platform that combines intelligent structural, electrical, and digital solutions for utility‑scale power plants. Our comprehensive portfolio enables faster project delivery, higher performance, and greater reliability, helping our customers capture the full value of solar power. Our talented worldwide teams are redefining how solar power plants are designed, built, and operated every day with smart technology, data‑driven insights, and advanced automation. Together, we’re building the foundation for the world’s next generation of clean energy infrastructure.

At Nextpower, we are driving the global energy transition with an integrated clean energy technology platform that combines intelligent structural, electrical, and digital solutions for utility‑scale power plants. Our comprehensive portfolio enables faster project delivery, higher performance, and greater reliability, helping our customers capture the full value of solar power. Our talented worldwide teams are redefining how solar power plants are designed, built, and operated every day with smart technology, data‑driven insights, and advanced automation. Together, we’re building the foundation for the world’s next generation of clean energy infrastructure.