Support Engineer - Transportation Management System (TMS) Cloud Onboarding

Blue Yonder Pvt Ltd; Coimbatore District; On-site; INR 600,000 - 900,000; Full time

Job summary

Blue Yonder Pvt Ltd is seeking a Support Engineer 2 to lead TMS cloud onboarding, configuration, and delivery aligned with customer business processes. You will engage with Project Managers, Solution Architects, and customers to ensure smooth onboarding and knowledge transfer.

The role emphasizes problem solving, communication across stakeholders, and proactive involvement in challenging projects, with on-site engagement in India and potential offshore collaboration.

Qualifications

• Strong technical background in TMS solutions and implementation processes.
• Excellent problem-solving skills and a collaborative mindset.
• Ability to communicate effectively with diverse stakeholders, including technical and non-technical audiences.
• Experience in conducting functional analysis and providing functional support.
• Proven track record in project delivery and customer engagement.

Responsibilities

• Configure and deliver Blue Yonder TMS solutions that align with customer business processes.
• Analyze problems to identify root causes and promote analytical approaches within the team.
• Engage proactively in new challenges and foster a learning culture beyond the immediate team.
• Serve as technical owner in meetings with Project Managers, Solution Architects, and customer sponsors.
• Ensure effective knowledge transfer with the customer project team.
• Communicate customer-specific needs to Product Management and Product Development.
• Act as liaison between Support Services and customers to ensure post go-live stability.
• Conduct functional analysis sessions to understand client needs and develop solutions.
• Provide comprehensive functional support including QA, design reviews, environment setup, installation, configuration, reporting, and troubleshooting.
• Deliver product implementation services and related integration efforts.
• Lead consulting team initiatives on implementation, enhancements, and custom projects, on-site or offshore.

Skills

TMS solutions

Problem solving

Stakeholder communication

Functional analysis

Project delivery

Job description

Support Engineer 2 - TMS Cloud Onboarding

Key Responsibilities

• Implementation Expertise: Utilize your technical knowledge of TMS solutions to configure and deliver Blue Yonder solutions that align with customer business processes.
• Problem Solving: Analyze problems from various perspectives to identify root causes and promote this analytical approach within the team.
• Proactive Engagement: Volunteer for new challenges and foster an eagerness to learn. Build a network beyond your immediate team to encourage a thriving team atmosphere.
• Technical Ownership: Serve as the technical owner in key meetings involving Project Managers, Solution Architects, key customer contacts, and executive project sponsors.
• Knowledge Transfer: Ensure effective knowledge transfer is conducted with the key customer project team.
• Business Communication: Communicate customer-specific needs related to product functionality and enhancements to the Product Management Group (PMG) and Product Development (PD).
• Liaison Role: Act as a liaison between the Support Services team and customers to ensure stability post go-live and facilitate value realization.
• Functional Analysis: Conduct functional analysis sessions with clients and project teams to understand client needs and develop functional solutions accordingly.
• Functional Support: Provide comprehensive functional support to the project team, including quality assurance, design reviews, environment setup, software installation, configuration, report generation, operation consulting, troubleshooting, system testing, and programming.
• Service Delivery: Responsible for the delivery of product implementation services and related integration efforts.
• Consulting Team Leadership: Work as a senior member of a consulting team on product implementation, enhancements, managed services, integration, and custom projects, either on-site or offshore.

Qualifications

• Strong technical background in TMS solutions and implementation processes.
• Excellent problem-solving skills and a collaborative mindset.
• Ability to communicate effectively with diverse stakeholders, including technical and non-technical audiences.
• Experience in conducting functional analysis and providing functional support.
• Proven track record in project delivery and customer engagement

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here:

Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.