Support Engineer, SAP

Rimini Street; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Rimini Street, India GCC, is seeking a Support Engineer for SAP based in India (Hyderabad/Bengaluru). You will design, configure, and support SAP Transportation Management and Warehouse Management modules, collaborating with international teams to deliver reliable, high-quality service.

The role requires hands-on SAP TM & WM experience, integration with ECC/SCM, and knowledge across SAP modules. You will work in a global environment with varying hours and a focus on customer outcomes.

Qualifications

• Hands-on SAP TM & WM with more than 5 years of experience
• Good business knowledge of transportation and logistics execution
• Perform Functional, Unit, Integration testing
• Assist clients in selection, implementation and support of SAP solutions, including design, configuration, and testing
• Cross module skills are mandatory

Responsibilities

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
• Work closely with customers daily to understand their needs, support business change and deliver a consistently high-quality customer experience
• Provide remote-based functional support & training for multiple SAP TM modules
• Knowledge of processes related to the Food Industry
• Support client customizations, sharing implementation and best practices advice
• Develop application break fixes for critical product defects
• Create scripts to identify, analyze and correct data issues
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
• Collaborate with team members in a virtual and international team environment to extend field experience to different client situations
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Job description

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to‑end, mission‑critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third‑party support provider for Oracle, SAP and VMware software.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission‑critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking a Support Engineer, SAP. This role is based in India, Hyderabad/Bengaluru

About Rimini Street, India, GCC.

Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Street, India GCC India kick starting operations in Hyderabad , in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Street, India GCC started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc).

Rimini Street, India GCC gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Street, India GCC is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion.

Rimini Street, India has nicely emerged as Global Capability Centre (GCC), and proudly says, “if you are best of the best, you belong to Rimini”.We are on a mission to contribute significantly to our “Rimini ONE” program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software.

Essential Duties and Responsibilities

Design, build and configure applications to meet business process and application SAP S4/HANA Transportation Management. Must have a minimum of 1 TM E2E support and 1 WM E2E Support. Hands‑on experience in logistics in Shipping and Handling unit management. Design the functional architecture and implement the IT systems such as Transportation Management Systems, Warehouse Management systems, Integration with other related modules.

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
• Work closely with customers daily to understand their needs, support business change and deliver a consistently high-quality customer experience
• Provide remote‑based functional support & training for multiple SAP TM modules
• Knowledge of related to the Food Industry
• Support client customizations, sharing implementation and best practices advice
• Develop application break fixes for critical product defects
• Create scripts to identify, analyze and correct data issues
• Provide hands‑on assistance using proprietary tools in a test environment or via remote client connectivity
• Collaborate with team members in a virtual and international team environment to extend field experience to different client situations
• Contribute to the development and management of knowledge‑sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Technical Skills

• Assist clients in the selection, implementation and support of SAP solutions which naturally include design, configuration, and testing
• Good business knowledge of transportation and logistics execution
• Perform Functional, Unit, Integration testing
• Hands‑on SAP TM & WM with more than 5 years of experience
• Must possess knowledge on integration with ECC, SCM systems
• Cross module skills are mandatory

Preferred Qualifications:

• The best candidates will have extensive knowledge of multiple SAP modules across releases (4.x & ECC) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology.
• A consulting background, while not mandatory, would be useful
• Experience with localizations and global implementations would be an advantage

Experience:

6-9 years work experience

Working hours : 2:30 PM to 11:30 PM (IST)

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street . We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top‑performing team members. Do you thrive in a fast‑paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

Company

• We dream big and innovate boldly.

Colleagues

• We work with extraordinary people who create a culture of mutual respect and collaboration.

Clients

• We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

Community

• We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

Extraordinary technology solutions powered by extraordinary people

Rimini Street is a global leader in third‑party enterprise software support, offering comprehensive solutions for Oracle, SAP, Salesforce, and AWS to optimize and reduce operational costs.

IT Services and IT Consulting Professional Services

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