Support Engineer, SAP

riministreet; India; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Rimini Street, Inc. in India (Hyderabad/Bengaluru) seeks a skilled SAP TM/WM professional with 6–9 years of experience to design, implement, and support SAP Transportation Management and Warehouse Management solutions for global clients.

The role requires deep knowledge of SAP TM/WM, integration with ECC/ SCM, and experience coordinating with international teams. Work location is India with onsite engagement and remote collaboration as needed.

Qualifications

• Hands-on SAP TM and WM experience with 5+ years.
• Knowledge of transportation and logistics execution.

Responsibilities

• Design, build and configure SAP TM/WM solutions including implementations and support.
• Provide remote-based functional support and training for SAP TM modules.
• Collaborate with international teams and clients to deliver high-quality SAP services.
• Resolve complex SAP issues with methodical troubleshooting and best practices.

Skills

SAP TM

SAP WM

Transportation

Customer support

Job description

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking a Support Engineer, SAP. This role is based in India, Hyderabad/Bengaluru

About Rimini Street, India, GCC.

Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Street, India GCC India kick starting operations in Hyderabad , in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Street, India GCC started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc).

Rimini Street, India GCC gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Street, India GCC is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion.

Rimini Street, India has nicely emerged as Global Capability Centre (GCC), and proudly says, "if you are best of the best, you belong to Rimini". We are on a mission to contribute significantly to our "Rimini ONE" program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software.

Essential Duties and Responsibilities

• Design, build and configure applications to meet business process and application SAP S4/HANA Transportation Management. Must have a minimum of 1 TM E2E support and 1 WM E2E Support. Hands-on experience in logistics in Shipping and Handling unit management. Design the functional architecture and implement the IT systems such as Transportation Management Systems, Warehouse Management systems, Integration with other related modules.
• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
• Work closely with customers daily to understand their needs, support business change and deliver a consistently high-quality customer experience
• Provide remote-based functional support & training for multiple SAP TM modules
• Knowledge of related to the Food Industry
• Support client customizations, sharing implementation and best practices advice
• Develop application break fixes for critical product defects
• Create scripts to identify, analyze and correct data issues
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
• Collaborate with team members in a virtual and international team environment to extend field experience to different client situations
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Technical Skills

• Assist clients in the selection, implementation and support of SAP solutions which naturally include design, configuration, and testing
• Good business knowledge of transportation and logistics execution
• Perform Functional, Unit, Integration testing
• Hands-on SAP TM & WM with more than 5 years of experience
• Must possess knowledge on integration with ECC, SCM systems
• Cross module skills are mandatory

Preferred Qualifications

• The best candidates will have extensive knowledge of multiple SAP modules across releases (4.x & ECC) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology.
• A consulting background, while not mandatory, would be useful
• Experience with localizations and global implementations would be an advantage

Experience: 6-9 years wor