Support Engineer (PL/SQL, Python)

NielsenIQ; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NIQ seeks to strengthen its global engineering support team in Chennai to drive automation, ensure production stability, and deliver high-quality support services across regions. The role emphasizes preventing incidents, coordinating resolution efforts, and mentoring newcomers to rapidly enhance team capability.

The position focuses on production support, weekend operations oversight, and effective escalation management, with an emphasis on stable, reliable service delivery and continuous

Qualifications

• Oracle SQL/PLSQL proficiency required.

Responsibilities

• Identify and implement automation opportunities to reduce issue inflow and drive permanent resolutions.
• Oversee weekend production operations and provide timely escalation management when required.
• Lead severity incident calls and ensure clear communication with stakeholders during incidents.
• Maintain strong client-facing communication and provide regular status updates during high-priority incidents.
• Mentor new team members to accelerate their functional and operational knowledge.

Skills

Oracle SQL/PLSQL

Python

Job description

This position is critical to ensuring seamless global engineering support operations across multiple regions. The role will be responsible for driving the delivery of high-quality support services, maintaining operational excellence, and ensuring consistent service standards across geographically distributed teams.

Key responsibilities

identifying and implementing automation opportunities to reduce issue inflow, analysing recurring incidents, and driving permanent resolutions to improve system stability and operational efficiency.

Play a pivotal role in ensuring smooth and fault‑free production support activities, including overseeing weekend production operations and providing timely escalation management when required.

Leading and coordinating severity incident calls, driving effective resolution during critical production issues, and ensuring clear communication with stakeholders and clients throughout the incident lifecycle.

Strong client‑facing communication skills are essential to maintain confidence and provide regular status updates during high‑priority incidents.

Support team growth and capability development by onboarding and mentoring new team members, accelerating their functional and operational knowledge, and ensuring they become productive contributors in a timely manner.

Foster knowledge sharing, process improvement, and continuous service enhancement across the global support organization.

Maintain production stability, improving operational efficiency through automation and permanent fixes, strengthening client engagement, and building a highly skilled and resilient global engineering support team.

Tech Skill set required: Oracle SQL/PLSQL/ Python code walkthrough.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state‑of‑the‑art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit thehttps://nielseniq.com/global/en/news-center/diversity-inclusion