Specialist, Application Support - GCP Site Reliability Engineering
NielsenIQ
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Descrizione del lavoro
NielsenIQ is seeking a skilled Support Specialist for its Chennai team to monitor, triage, troubleshoot, and coordinate issue resolution for enterprise software solutions. You will work closely with developers, SRE, and cloud teams to ensure system health and rapid incident response.
Responsibilities include leading release activities, maintaining knowledge bases, and contributing to testing and QA. A background in L1-L3 support and strong communication skills are essential for success.
Competenze
- 5+ years of experience in Application Production Support or Application Operations.
- Direct experience with Google Cloud Platform (GCP).
- Experience with DevOps/CI-CD tools and API troubleshooting (REST, SOAP).
- Knowledge of incident, problem, change and release management.
- Experience with web-based, distributed, and enterprise applications.
- Experience monitoring multi-cloud environments using monitoring tools.
Mansioni
- Provide L1/L2/L3 application support for mission-critical business apps.
- Monitor application health, performance and availability using enterprise tools.
- Investigate, troubleshoot and resolve production incidents within SLAs.
- Perform RCA and implement preventive measures.
- Collaborate with dev, infra, DB and cloud teams to resolve complex issues.
- Support deployments, config changes and release activities.
- Maintain operational docs, knowledge articles and runbooks.
- Participate in on-call and major incident management processes.
- Monitor logs and identify trends to address potential issues.
- Manage service requests and incidents using ITSM tools like ServiceNow.
- Ensure compliance with security policies and change management.
- Drive automation and continuous improvement to boost support efficiency.
Conoscenze
Formazione
Strumenti
Descrizione del lavoro
Embrace the role of a Support Specialist on our team, where you'll play a vital part in ensuring the smooth operation of our enterprise software solutions. Your duties encompass monitoring applications, active triaging, collaborating with developers, and conducting thorough troubleshooting to identify and resolve application issues. Actively contributing to testing and quality assurance, you'll build a comprehensive Knowledge Base. As a proficient communicator, you'll lead the coordination of issue resolutions, actively engage in release calls, and contribute to Root Cause Analysis investigations.
- Experience working in Global Command Center and Site Reliability Engineering (SRE) practices.
- Provide L1/L2/L3 application support for mission-critical business applications.
- Monitor application health, performance, and availability using enterprise monitoring tools.
- Investigate, troubleshoot, and resolve production incidents within agreed SLAs.
- Perform root cause analysis (RCA) and implement preventive measures.
- Collaborate with development, infrastructure, database, and cloud teams to resolve complex technical issues.
- Support application deployments, configuration changes, and release activities.
- Maintain operational documentation, knowledge articles, and support runbooks.
- Participate in on‑call support and major incident management processes.
- Monitor logs and identify trends to proactively address potential issues.
- Manage service requests, incidents, and problem tickets using ITSM tools such as ServiceNow.
- Ensure compliance with operational standards, security policies, and change management processes.
- Drive automation and continuous improvement initiatives to enhance support efficiency.
- Bachelor’s degree in computer science, Information Technology, or related discipline.
- 5+ years of experience in Application Production Support or Application Operations.Hands-on experience with Google Cloud Platform (GCP).
- DevOps/CI-CD Tools (Jenkins, GitHub Actions, Azure DevOps)API Troubleshooting (REST, SOAP)
- Strong understanding of Incident, Problem, Change, and Release Management processes.
- Experience supporting web-based, distributed, and enterprise applications.
- Experience monitoring application availability, infrastructure health, and network performance across multi‑cloud environments using tools such as Coralogix, Datadog, Grafana, Azure Monitor, and Google Cloud Monitoring.
- Experience supporting containerized applications running on Kubernetes platforms such as GKE and/or AKS.
- Experience working in Linux/Unix and Windows environments.
- Strong understanding of application logs, debugging, and performance analysis.
- Excellent analytical, communication, and stakeholder management skills.
- Familiarity with scripting languages such as PowerShell, Shell Script, or Python.
- Experience performing pre‑post migration health checks, connectivity testing to ensure operational stability.
- Experience supporting and troubleshooting connectivity between multi cloud environments, including VPC/ VNet peering, routing, firewall configurations, and hybrid cloud integrations.
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee‑Assistance‑Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job‑related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state‑of‑the‑art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
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