Support Engineer 1

Experis; Bengaluru; On-site; INR 300,000 - 600,000; Full time

Job summary

Experis Bengaluru is seeking an L1 Support Engineer to provide first-line technical support for AI and data platforms. You will troubleshoot incidents and service requests, document solutions, and help automate routine tasks.

Reporting to the AI & Data Infrastructure Lead within the Digital Products Development Group, the role emphasizes timely resolution, SOP adherence, and cross-functional collaboration to drive service improvements.

Qualifications

• Associate degree or equivalent technical certification; 4–5 years in IT support or related role.
• Ticketing Tools Experience: ServiceNow, Jira, or equivalent.
• Hands-on familiarity with Microsoft Azure services and Snowflake; coding experience (Python, PowerShell, Bash, or SQL); willing to automate recurring operational tasks (Azure Automate or similar).
• Process Orientation: Ability to follow and help establish standard work for incident handling and escalation.
• Strong communication skills for interacting with end-users and technical teams.

Responsibilities

• Respond to and resolve Level 1 technical issues across cloud environments (Azure, AWS) and data platforms like Snowflake.
• Perform initial diagnostics, triage, and escalation following SOPs.
• Document solutions and contribute to knowledge base articles to improve future resolution times.
• Assist in scripting or basic coding tasks to automate repetitive support activities.
• Collaborate with cross-functional teams to identify recurring issues and propose process improvements.

Skills

Python

PowerShell

Bash

SQL

Automation tasks

Communication skills

Education

Associate degree or equivalent technical certification

Tools

ServiceNow

Jira

Azure

Snowflake

Job description

Role & responsibilities

The L1 Support Engineer provides first-line technical support forAI and dataplatformandapplications, ensuringtimelyresolution of incidents and service requests. This role focuses on troubleshooting, process adherence, and proactive improvement of support workflows.

This position reports tothe AI & Data Infrastructure Lead and is part of the Digital Products Development Group.

In this role, you will have the opportunity to:

• Respond to and resolve Level 1 technical issues across cloud-based environments (primarily Azure, AWS) and data platforms such as Snowflake.
• Perform initial diagnostics, triage, and escalation following standard operating procedures.
• Document solutions and contribute to knowledge base articles to improve future resolution times.
• Assistin scripting or basic coding tasks to automate repetitive support activities.
• Collaborate with cross-functional teams toidentifyrecurring issues and propose process improvements.

Preferred candidate profile

Ticketing Tools Experience: such as ServiceNow, Jira, or equivalent.

• Education & Experience:Associate degree or equivalent technical certification;45years in IT support or related role.
• Technical Skills:Hands-on familiarity with Microsoft Azure services and Snowflake; coding experience (e.g.:Python, PowerShell,Bash,or SQL); willing to automaterecurring operational tasks (e.g.: Azure Automate orsimilar).
• Process Orientation:Ability to follow and helpestablishstandard work for incident handling and escalation.
• Strong communicationskillsfor interacting with end-users and technical teams.