Support Engineer

thinkbridge; Pune District; Remote; INR 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Work from anywhere

Learning time in working hours

Paid certifications

Job summary

thinkbridge is hiring for an AI-Enabled Care Engineer to maintain, improve, and support live production software. You will understand client needs, identify root causes, and deliver reliable solutions using AI-powered development tools. End-to-end ownership of client issues from requirements to implementation.

The role emphasizes learning, problem solving, and clear communication with clients. 2–4 years of relevant experience and a strong foundation in software engineering are preferred, with

Qualifications

• 1–3 years of relevant experience in software development, application support, QA, or client-facing delivery.
• Degree or equivalent in software engineering, computer science, or related discipline.
• Strong analytical thinking, problem solving and learning abilities.
• Familiarity with AI-assisted development tools is preferred.
• Willingness to learn new technologies and adapt to project-specific tech.
• Clear verbal and written communication with clients and internal teams.

Responsibilities

• Build product and domain knowledge through client interactions and documentation; system exploration and issue resolutions.
• Investigate client issues, identify root causes, clarify requirements, and distinguish defects, maintenance, and new features.
• Use AI-powered tools to analyze existing code, implement fixes and enhancements, and validate against requirements.
• Review AI-generated code, perform testing, regression checks and edge-case validation for production quality.
• Maintain accurate records of investigations, decisions, implementations, and validations to ensure traceability.

Skills

Logical reasoning

Product workflows

APIs

AI-assisted tools

Code review

Production support

Documentation

Communication

Education

Degree in software engineering / CS

Tools

Firebase

Job description

thinkbridge builds the business systems growing companies run on: ERP replacements, connected systems, AI agents inside real workflows and modernized legacy software. We have built custom software for growing companies for more than 12 years.

Today we deliver every system with thinkOne, our method that pairs our experts with our agentic engineering and delivery platform. The platform writes much of the code. Our people understand the client's business, work out the right solution and take it to production. A typical system goes live in about four months. Our commitments to clients are written into the contract before a build starts.

Why work at thinkbridge

• About 80% of the job is thinking and problem solving: the rest is building.
• Our clients stay with us for four to five years on average, so you get to know their business well.
• Part of the working week is set aside for learning, so it doesn't eat into your evenings.
• You can move into a different role inside thinkbridge.
• We are Great Place to Work Certified and have an employee NPS above 90. See what our people say and the industry firsts behind our certification.

Benefits built for remote-first work

• Work from anywhere.
• Shape your day around your life, as long as the work lands on time.
• Take time off when you need it.
• A work laptop of your own, set up the way you like it within our security guidelines.
• Weeks when the team gets together in person to work side by side.
• Learning time in working hours, and paid certifications.

Five values guide how we build for clients and how we work with each other: Outcomes, Quality, Accountability, Communication and Care.

In practice:

• We take software to production.
• We check our work before anyone else has to.
• We stand by our commitments.
• We keep people informed in plain language.
• We treat a problem as ours to solve.

We hire curious people who own the outcome. Meet the team that leads thinkbridge.

About Role:

Experience Level: Mid-level, 2–4 years of relevant experience in the AI-Enabled Care Engineer is responsible for maintaining, improving, and supporting live production software by understanding client needs, identifying root causes, and delivering reliable solutions using AI-powered development tools. The role involves end-to-end ownership of client issues, from understanding business requirements to implementing, testing, and communicating solutions.

What You'll Do

As part of the job

• Build product and domain knowledge continuously through client interactions, product documentation, system exploration, and previous issue resolutions.
• Investigate client issues, identify root causes, clarify requirements, and distinguish between defects, maintenance requests, and new features.
• Use AI-powered development tools to analyze existing code, implement fixes and enhancements, and validate solutions against business requirements and acceptance criteria.
• Review AI-generated code critically and perform testing, regression checks, and edge-case validation to ensure production quality.
• Resolve issues independently wherever possible and involve developers only when specialist technical expertise is required.
• Challenge unclear or potentially harmful requirements constructively, recommend better solutions, and upscale complex issues with evidence and specific technical questions.
• Build client confidence through clear communication, sound judgment, timely updates, and reliable follow-through.
• Maintain accurate and detailed records of investigations, decisions, implementations, and validations in Harmony to ensure resolutions are traceable.
• Collaborate with developers when specialist expertise is required, follow security guidelines, and access production systems only with explicit authorization.
• Continuously strengthen product knowledge, technical skills, AI tool proficiency, and client relationships through sound decision-making and reliable follow-through.

Requirements:

Must have technical skills

• Strong logical reasoning, analytical thinking, and problem-solving skills to investigate unfamiliar issues and identify practical solutions independently.
• Good understanding of product workflows, business rules, user requirements, application architecture, and system dependencies.
• Working knowledge of software development, APIs, databases, debugging, and relevant technology stacks.
• Proficiency in using AI-assisted development tools to investigate issues, understand existing code, implement solutions, and develop enhancements.
• Ability to critically review AI-generated code and validate solutions through testing, regression checks, and edge-case analysis.
• Familiarity with application maintenance, production troubleshooting, issue resolution, and assessing the impact of changes on existing functionality.
• Strong ownership and decision-making skills to manage issues from investigation to resolution while ensuring solution quality.
• Clear verbal and written communication skills to interact with clients and internal teams, clarify requirements, and define acceptance criteria.
• Ability to conduct product demonstrations, explain technical solutions, and communicate business outcomes effectively.
• Ability to challenge unclear requirements constructively, recommend suitable alternatives, and recognize when specialist engineering support is required.
• Understanding of security boundaries, data protection, and authorized access to production systems.
• Willingness to learn new technologies, understand unfamiliar applications, and adapt to project-specific technologies, including Firebase or the applicable backend framework.

Good to have technical skills

• Relevant experience in software development, application support, QA, or client-facing delivery.
• Degree or equivalent practical experience in software engineering, computer science, or a related technical discipline.
• Strong analytical thinking, problem-solving, and learning abilities.
• Familiarity with AI-assisted development tools is preferred.
• Relevant domain experience is an advantage.

What This Role Is Not:

• A ticket-logging or ticket-routing role.
• A conventional support role that escalates every unfamiliar issue to developers.
• A role that blindly follows client instructions without understanding their intent.
• A role that accepts AI-generated code without reviewing and testing it.
• A replacement for specialist engineers when deep architectural, infrastructure, security, or complex engineering expertise is required.

Experience and Qualifications:

• 1-3 years of relevant experience in software development, application support, QA, or client-facing delivery.
• Degree or equivalent practical experience in software engineering, computer science, or a related technical discipline.
• Strong analytical thinking, problem-solving, and learning abilities.
• Familiarity with AI-assisted development tools is preferred.
• Relevant domain experience is an advantage.

New graduates

thinkSchool is where graduates start their careers at thinkbridge.

Equal opportunity

thinkbridge is an equal opportunity employer. We hire on skills and character, and we treat every applicant fairly.